We're here to help

COVID-19 travel information

Kia Ora, we are currently experiencing a high volume of calls.

Care for all our customers is a priority and we appreciate your patience and support during this difficult time.

 


Manage your flight booking

If your Air New Zealand flight is disrupted, you might be able to switch to an alternative.

You can often update your flight details online. 

  • View, change and cancel your bookings
  • Add an extra bag or two to your baggage allowance
  • Choose your seat
  • Order or change your special meal
  • Request a copy of your electronic ticket

All you need is your six character booking reference. (Air New Zealand reference numbers end in "H".)

Message us

Choose from our messaging options below for help before, during or after your travel.
Thank you for your patience.

Please have your booking reference, the family name used for the original booking and Airpoints number ready.

Facebook Messenger

Message us on the go, 24/7.
Message us

WhatsApp

On WhatsApp? Message us 24/7.
Message us

Twitter

DM or tweet us, 24/7.
DM us

Other contact options

Email us - It could be a question about your flight, something we've done to make you happy, or a way we could improve.

Flight enquiries400-101-8080 (Mandarin/English, 9:00 - 17:00 except weekend and public holidays) or calling from overseas.

Airpoints enquiries400-101-8080 or email resasia@airnz.co.nz.

General baggage enquiries86-21-2325 3333 (9:00 – 17:00, except weekend and public holidays).

More contact details - Contact directory.


Need more help?

Baggage - How much baggage can I bring, and; what can't I pack in my bags?

Request refund - How do I request a refund? (Hint: have your booking reference handy).

Passports and visas - Are my passport and visa OK to travel to my destination?

Check and manage your bookings forrental car or airport taxi transfer.