Help and contact

Reservation

Phone: 400-101-8080 (Mandarin/English) or 86-21-2325 3333
9:00 - 17:00 China Local Time (Except weekend and Public Holidays)
Email: resChina@airnz.co.nz

Calling from overseas

Sales

Shanghai
Unit 1208-1209, Floor 12
Citic Square
No. 1168 Nanjing Road West
Shanghai, 200041
P.R.China
Fax: 86-21-2325 3300

Feedback

Complete our Customer Experience Survey
Phone: 400-101-8080 (Mandarin/English) or 86-21-2325 3333
Email: resChina@airnz.co.nz

Airpoints™

Airpoints Service Centre
Phone: 400-101-8080
Email: resChina@airnz.co.nz

Shanghai
Unit 1208-1209, Floor 12
Citic Square
No. 1168 Nanjing Road West
Shanghai, 200041
P.R.China
Fax: 86-21-2325 3300

Baggage

General enquiries (Shanghai)
86-21-2325 3333
See Baggage Services Offices for lost luggage enquiries

Cargo

Regional Office - Air New Zealand Cargo
Shanghai (PVG)
Fax: 86-21-68352896
Hours: 9:00 - 17:00, Monday to Friday
SITA: PVGFFNZ