Phone numbers

Reservation

Phone: 400-101-8080 (Mandarin/English) or 86-21-2325 3333
9:00 - 17:00 China Local Time (Except weekend and Public Holidays)
Email: resasia@airnz.co.nz

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Airpoints™

Airpoints Service Centre
Phone: 400-101-8080
Email: resasia@airnz.co.nz

 

Baggage

General enquiries (Shanghai)
86-21-2325 3333

Lost luggage enquiries
Shanghai, Pudong International Airport (operated by China Eastern Airlines): 
86-21-6833 9150 ( 9:00 - 22:00 daily)
See Baggage Services Offices for other airports

 

Cargo

Regional Office - Air New Zealand Cargo
Shanghai (PVG)
Fax: 86-21-68352896
Hours: 9:00 - 17:00, Monday to Friday
SITA: PVGFFNZ