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Notification of industrial action by Widebody Cabin Crew
Air New Zealand has been notified by cabin crew unions E tū and FAANZ of industrial action by cabin crew who operate our international widebody fleet on 11, 12 and 13 February.
What does this mean?
All flights are currently operating as scheduled. Our teams will be working through plans to minimise disruption to the extent possible.
If the industrial action does go ahead, we will:
- Reach out to you directly if your flight has been impacted with clear information and the next steps.
- Rebook you on an alternative flight to get you to your destination.
- Provide you with meals and refreshments while you wait at the airport.
- Provide you with accommodation and transport if required to stay overnight.
- Be ready to assist you with any queries.
We are committed to getting you to your destination as soon as possible and to keeping you updated along the way.
What should I do if I'm booked to travel during this period?
If we do need to adjust our schedule, we will notify any customers impacted directly. Please make sure your contact details are up to date in your booking and Airpoints account. We also recommend you make sure you've signed up for our Travel Alerts .
We appreciate the uncertainty this creates and thank you for your patience and understanding. We will continue to provide updates through this page.
Disrupt Reimbursement Consideration
If your journey has been disrupted for a controllable reason, e.g. engineering, or crew shortages, and your new itinerary requires you to stay overnight in a place you do not reside, our airport team will be working hard to secure accommodation for you.
Over peak travel periods, availability is extremely limited and you may be required to source your own accommodation.
As a guideline, we recommend $250.00 per room and $90.00 per person, per night for meals. This is a recommended amount only, and all expenses must be reasonable and supported by itemised tax invoice receipts. Please retain all itemised tax invoice receipts, as they are required for reimbursement consideration.
To submit your reimbursement request, please visit here to do so. Alternatively, you can visit here for details on how to submit your claim through our messaging channels.