Manage, change or cancel flight bookings
Your booking is now more flexible
To give you full flexibility, we are waiving change fees and extending credit opt-in for flights booked to travel before 31 March 2021. You can change your flight to a new date or time, or opt-in for credit if you no longer wish to travel.
Please keep in mind that any fare difference will still apply and the changes need to be made prior to the departure date, otherwise normal fare rules will apply.
Your credit will be for the full cost of your unused ticket. You have until 31 December 2021 to rebook, and 12 months to complete your travel from the time you make the booking.
- If you booked through a travel agent, please ask them to manage your changes
- Please note, if you purchased a non-refundable ticket, it remains non-refundable unless local legislation requires a refund to be made available
To request a credit or make changes online, please enter your booking details below:
Can I manage my booking with my Airpoints™ account?
What options do I have to manage my booking?
How can I change my booking?
Bookings for domestic and international travel may be cancelled online, subject to the following considerations:
- Flexi fares and Business fares may be cancelled up until departure and are fully refundable with the exception of Flexitime and Business Saver fares
- A booking must be cancelled in full, i.e. both the outbound and return flights if a round trip
When cancelling online, a refund will be credited to the original form of payment you used to make the booking. For further assistance, please call us on 400-101-8080.
If you are eligible for a refund of your Seat Select or Extra Bags purchases, please fill out this form to start the refund process.