Our Stakeholders

Our purpose at Air New Zealand is to enrich our country through connecting New Zealanders to each other and New Zealand to the world.

We are part of a wide network of stakeholders including investors, customers, suppliers, central and local government, the communities in which we live and work, NGOs, our employees, and other businesses. Ongoing engagement with our stakeholders helps us identify issues that are important to them, and prioritise our efforts on material initiatives and activities that matter to our stakeholders and help us deliver on our purpose.

We engage with stakeholders on specific initiatives as well as on an ongoing basis, and this helps guide our approach.

Our stakeholder engagement is complemented by regular engagement with our independent Sustainability Advisory Panel. Members of Air New Zealand's Board of Directors and Executive team, Sustainability team and other company representatives meet with the panel twice yearly.

Ongoing engagement with our stakeholders

Air New Zealand works in collaboration with a wide network of stakeholders including investors, customers, suppliers, central and local government, the communities in which we live and work, NGOs, our employees and other businesses. Ongoing engagement and consultation with our stakeholders helps us identify risks and opportunities and prioritise issues that are most important to our stakeholders and our business. To guide our approach, we engage with our stakeholders on specific initiatives as well as on an ongoing basis.

Key stakeholder group

Communities

How we engage

Formal meetings and forums

Joint participation in working groups

Community-based volunteering


Key stakeholder group

Customers

How we engage

Interaction with frontline employees

Electronic and mail communication including social media

Surveys and research

Feedback forums

Advertising

Collateral or touch points associated with onboard product, including inflight Kia Ora magazine

Media coverage


Key stakeholder group

Employees

How we engage

Regular communication to all employees including through weekly CEO message, Workplace internal engagement platform and Korunet intranet site

Companywide livestreams and targeted training sessions

Employee networks

Companywide Executive Roadshows


Key stakeholder group

Government & Regulators

How we engage

Working relationships with government and policy makers where we communicate about issues such as advancing decarbonisation policies, system resilience, tourism, energy and infrastructure. This includes engagement via Sustainable Aviation Aotearoa and its working groups

Communicate with sectors of government with respect to off-shore concerns, as reflects our global business

Respond to requests for assistance from Government as may arise at times of national disasters

Regular meetings and discussions with local Government (mayors, councillors) on issues of mutual value or concern


Key stakeholder group

Investors

How we engage

Structured, two-way engagement, which includes regular communications, an Investor website, annual Investor Day, Annual Shareholder Meeting

Webcasting of interim and annual results and conferences

Investor roadshows and individual meetings


Key stakeholder group

Suppliers

How we engage

Regular formal meetings and working groups with strategic and critical suppliers

Bi-annual formal business updates for strategic and critical suppliers

Annual surveys

Implementation of Supplier Code of Conduct

Connect member of Ākina Foundation's Impact Buyer Programme

Aumatua member of Amotai

Whāriki Māori business network is an Air New Zealand collaboration partner


Key stakeholder group

Tourism Industry

How we engage

Member of Te Kāhui Tautiaki, the group that governs Tiaki-Care for New Zealand, Tourism Industry Aotearoa, Business Events Industry Aotearoa and New Zealand Cruise Association

Partnership marketing activity with Regional Tourism Organisations to promote domestic and Tourism New Zealand in international markets

Sponsorship of tourism trade events to support distribution of New Zealand tourism products

Providing input into tourism strategy and policy

Participation at tourism industry conferences


Key stakeholder group

Unions

How we engage

Regular meetings at all levels, from head to head meetings at the most senior levels, through to joint project teams working together to solve specific issues


Industry and sustainability bodies

Our role and engagement with key industry and sustainability bodies enables us to identify, actively monitor and shape risks and opportunities, regulatory change and leading practice. It also helps guide the integration of sustainability risk into key business practices.

Organisation

Airlines for Australia and New Zealand (A4ANZ)

Function

A4ANZ exists to advocate and pursue reform on key issues that impact the aviation sector and broader economy in our region. A4ANZ has a particular focus on policy issues such as aviation decarbonisation, airport operations and efficient access to infrastructure.

Our Role

Member


Organisation

Ākina Foundation

Function

Ākina Foundation is an impact development consultancy that are champions of social enterprise. Air New Zealand is a connect member of Akina's Impact Buyer Programme.

Our Role

Member


Organisation

Amotai

Function

Amotai is a supplier diversity intermediary that connects businesses with Māori and Pasifika-owned businesses. Air New Zealand is an Aumatua member.

Our Role

Member


Organisation

Aotearoa Circle

Function

Aotearoa Circle is a collaboration of public and private sector leaders, unified and committed to the pursuit of sustainable prosperity and reversing the decline of New Zealand's natural resources. Air New Zealand has supported the Circle's biodiversity workstream.

Our Role

Member


Organisation

Board of Airline Representatives (BARNZ)

Function

BARNZ is an incorporated member society with 29 member airlines, of which Air New Zealand is one. BARNZ represents its members to airports, government agencies and affected communities on matters of airport pricing, airport capex plans, and noise concerns.

Our Role

Member


Organisation

Clean Skies for Tomorrow Coalition

Function

A global coalition of leaders, led by the World Economic Forum, who believe that together we can accelerate the supply and use of sustainable aviation fuel (SAF) technologies and work to advance the commercial scale of SAF production for broad adoption in the industry by 2030.

Our Role

Member


Organisation

Clean Skies for Tomorrow 2030 Ambition Statement

Function

A commitment to help accelerate the supply and use of SAF to reach 10% of global jet aviation fuel supply by 2030.

Our Role

Signatory


Organisation

Climate Leaders Coalition

Function

The Climate Leaders Coalition was formed by a group of 60 CEOs, which recognises the role that business can play to help New Zealand transition to a low emissions economy. CEOs have signed a joint statement which commits companies to action.

Our Role

Founding member and signatory


Organisation

Hydrogen Consortium

Function

The Hydrogen Consortium is made up of a group of businesses from across the aviation hydrogen value chain, including Air New Zealand, Christchurch International Airport, Airbus, Hiringa Energy, Fortescue Future Industries, and Fabrum Solutions. The Hydrogen Consortium's vision is to support Aotearoa New Zealand to pioneer the commercial deployment of green hydrogen-powered aircraft.

Our Role

Member


Organisation

International Air Transport Association (IATA)

Function

IATA is the trade association for the world's airlines, representing around 290 airlines globally representing 83% of total air traffic.

Our Role

Member


Organisation

New Zealand Sustainable Business Council (SBC)

Function

A Global Network Partner of the World Business Council for Sustainable Development, the SBC provides a platform for collaboration to enable members to be leaders in sustainability.

Our Role

Member

Air New Zealand's David Morgan, Chief Operations Integrity & Safety Officer/Chief Pilot, sat on the Advisory Board including in the 2019/20 year


Organisation

New Zealand Sustainable Business Network (SBN)

Function

Membership-based organisation that aims to help business succeed through sustainability.

Our Role

Member


Organisation

Roundtable on Sustainable Biomaterials (RSB)

Function

The Roundtable on Sustainable Biomaterials is a global membership organisation that drives the just and sustainable transition to a bio-based and circular economy. It is one of two organisations that provide sustainability certification for SAF, and is developing a global book and claim framework and registry.

Our Role

Member


Organisation

Roundtable on Sustainable Palm Oil (RSPO)

Function

The Roundtable on Sustainable Palm Oil was established to promote the growth and use of sustainable palm oil products through the full supply chain of sustainable palm oil.

Our Role

Supply Chain Associate Member


Organisation

Star Alliance

Function

One of the world's largest global airline alliances dedicated to innovation and excellent customer service.

Our Role

Member


Organisation

Sustainable Aviation Aotearoa

Function

Sustainable Aviation Aotearoa is a public-private body led by the Ministry of Transport focused on aviation decarbonisation. The body is sponsored by the Associate Minister of Transport, the Minister of Energy and Resources and the Minister for Research, Science, and Innovation.

Our Role

Member of the leadership group and all working groups


Organisation

Target True Zero Coalition

Function

A community of leaders working to accelerate the deployment and scaling of zero emission aviation, leveraging electric and hydrogen flight technologies. The coalition, which was launched by the World Economic Forum, will focus on issues in the areas of technology, infrastructure and supply chain, regulation, and public acceptance.

Our Role

Member


Organisation

Target True Zero Airline Demand Statement

Function

An ambition to work towards 30% of all new acquisition aircraft serving routes under 750km to utilise electric, hydrogen or hybrid technology from 2030.

Our Role

Signatory


Organisation

Tourism Industry Aotearoa (TIA)

Function

Independent association that represents all sectors of New Zealand's tourism industry. Advocates to ensure tourism gets recognised as a vital contributor to New Zealand's economic and social wellbeing.

Our Role

Member, and Air New Zealand's Head of Government & Regional Affairs, sits on the Board of TIA


Organisation

United for Wildlife Transport Taskforce Buckingham Palace Declaration

Function

The Buckingham Palace Declaration is a landmark agreement committing to take real steps to shut down the routes exploited by traffickers of illegal wildlife trade.

Our Role

Signatory


Organisation

United Nations Global Compact (UNGC)

Function

Voluntary initiative based on CEO commitments to implement universal principles on human rights, labour, environment and anti-corruption.

Our Role

Signatory


Organisation

Whāriki Māori business network

Function

Whāriki is the largest Māori business network, bringing together whānau of Māori business owners and Māori professionals working amongst some of the most exciting corporates in Aotearoa.

Our Role

Whāriki is an Air New Zealand collaboration partner