Your safety and comfort is important to us, so please tell us if you are Deaf or your hearing is impaired. This way we can ensure our Airport staff and Cabin Crew know you may require assistance throughout your journey.
Air New Zealand offers a number of ways that Deaf and hearing impaired passengers can make contact with us. Our website has "live chat" available in the booking process for Long Haul bookings, email via the "contact us" section and also TTY ability via NZ Relay service.
Our airport staff and cabin crew will assist you with information regarding boarding times, departure gate, meal services and our onboard safety video have captioning. You can also review our safety briefing cards prior to going to the airport if you wish.
Our inflight entertainment system has a selection of content with captioning in English and other languages.
