Air New Zealand update on Shanghai services
The airline currently operates seven return services per week between Auckland and Shanghai. From 18 February to 31 March, this will reduce to four return flights per week. There is no change to the remainder of the airline's schedule, including its Hong Kong service.
Air New Zealand Senior Manager Customer Care and Communications Doug Grant says the airline is closely monitoring the situation and is taking steps to reduce the impact to customers.
"While our Shanghai services are at capacity in the coming weeks, with new group travel restrictions in place we expect demand may ease in the short-term.
"To minimise disruption to those currently booked to travel, the revised schedule will come into effect mid-February. We thank customers in advance for their understanding."
Air New Zealand will directly contact customers affected by these changes in the coming week. Customers booked via a travel agent (including online travel agents) will be contacted by their booking agent. The latest information will also be published on the Travel Alerts section of the Air New Zealand website and customers are encouraged to check this, before calling the airline's contact centre. Customers are also welcome to directly message the airline through its social media channels.
The airline's Auckland-Shanghai schedule from 18 February - 31 March is as follows:
|Auckland 23:59||Shanghai 07:05||Mon, Wed, Fri, Sat|
|NZ288||Shanghai 14:15||Auckland 06:45||Tues, Thurs, Sat, Sun|
Mon, Wed, Fri, Sat
Tues, Thurs, Sat, Sun
About Star Alliance
The Star Alliance network was established in 1997 as the first truly global airline alliance to offer worldwide reach, recognition and seamless service to the international traveller. Its acceptance by the market has been recognised by numerous awards, including the Air Transport World Market Leadership Award and Best Airline Alliance by both Business Traveller Magazine and Skytrax. The member airlines are: Aegean Airlines, Air Canada, Air China, Air India, Air New Zealand, ANA, Asiana Airlines, Austrian, Avianca, Brussels Airlines, Copa Airlines, Croatia Airlines, EGYPTAIR, Ethiopian Airlines, EVA Air, LOT Polish Airlines, Lufthansa, Scandinavian Airlines, Shenzhen Airlines, Singapore Airlines, South African Airways, SWISS, TAP Air Portugal, THAI, Turkish Airlines, and United. Overall, the Star Alliance network currently offers more than 19,000 daily flights to more than 1,250 airports in 195 countries. Further connecting flights are offered by Star Alliance Connecting Partner, Juneyao Airlines.
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