Air New Zealand offering fare flexibility
Customers with international flights affected by Covid-19 government-imposed restrictions due to depart up until 31 March 2020 will be eligible to:
- Hold the value of their fare in credit for twelve months from the time of ticket purchase;
- Receive a refund;
- Amend the date of their flight without change fees. The normal fare difference will apply.
Customers purchasing domestic tickets should consider purchasing our Flexidate or Flexitime fare products which provide greater flexibility should they need to change their travel plans. Standard fare rules continue to apply on all domestic tickets unless they form part of an international itinerary including a destination impacted by government travel restrictions. Full details of Air New Zealand's fare flexibility policy regarding Covid-19 can be found on our Travel Alerts page.
Air New Zealand is still currently experiencing a very high volume of customer enquiries through our Contact Centre and social media channels. Customers are encouraged to only contact us if their flight is departing within the next 48 hours. Customers are strongly encouraged to check our Travel Alerts page before getting in touch.
Customers booked via a travel agent (including online travel agents) should contact their booking agent. We appreciate the patience and support of our customers at this difficult time.
Issued by Air New Zealand Communications.
About Star Alliance
The Star Alliance network was established in 1997 as the first truly global airline alliance to offer worldwide reach, recognition and seamless service to the international traveller. Its acceptance by the market has been recognised by numerous awards, including the Air Transport World Market Leadership Award and Best Airline Alliance by both Business Traveller Magazine and Skytrax. The member airlines are: Aegean Airlines, Air Canada, Air China, Air India, Air New Zealand, ANA, Asiana Airlines, Austrian, Brussels Airlines, Copa Airlines, Croatia Airlines, EGYPTAIR, Ethiopian Airlines, EVA Air, LOT Polish Airlines, Lufthansa, Scandinavian Airlines, Shenzhen Airlines, Singapore Airlines, South African Airways, SWISS, TAP Air Portugal, THAI, Turkish Airlines, and United. Overall, the Star Alliance network currently offers more than 19,000 daily flights to more than 1,250 airports in 195 countries. Further connecting flights are offered by Star Alliance Connecting Partner, Juneyao Airlines.
Star Alliance Press Office: Tel: +49 69 96375 183 or email: firstname.lastname@example.org