Long haul Global Flexi fare conditions
Tickets are not transferable to another person.
Where the rules or fare conditions differ between the outbound and return journeys, the most restrictive conditions will apply for the whole journey.
Depart from Shanghai
Economy
Applicable for Economy Y/B/M class departing from mainland China
Changes
- Changes before / after departure permitted free of charge. The new fare must be equal or greater than the original ticket fare.
- All changes must be made within the validity of the original ticket.
- Fare difference applies.
- Service fee CNY ¥300 applies.
Cancellations
- Cancellations before departure charge CNY ¥1,000 cancellation fee. Also applies to partially used tickets and for no show.
- Service fee CNY ¥300 applies.
If departing during peak season 5 Feb - 17 Feb 2024, refund penalty CNY ¥5,000 applies.
For passengers who encountered NZ entry visa rejection, it is fully refundable with only a process fee of CNY ¥50 per person. Copy of passport with an official visa rejection by Immigration New Zealand should be submitted as supporting document 14 days prior to departure date.
No Show
- No show penalty CNY ¥2,000 applies for changes, plus fare difference applies.
- Both no show penalty CNY ¥2,000 and cancellation fee CNY ¥1,000 apply for cancellations.
- Service fee CNY ¥300 applies.
Baggage allowance
- 2 piece per person (excluding infants) - maximum 23kg each.
- If exceeded and Prepaid Extra Bags have not been selected, airport excess baggage charges apply.
- Stated allowance applies to Air New Zealand operated services only. Please refer other carriers' website for allowance on their services.
Frequent Flyer / Airpoints™
- Eligible for accrual of Airpoints Dollars or frequent flyer miles/points with airline partners
- Eligible for Status Points accrual
- Not eligible for Airpoints Confirmed Upgrades or Companion Tickets
Standard Seat Select
- Included
Premium Economy
Applicable for Premium Economy U class departing from mainland China
Changes
- Changes before / after departure permitted free of charge. The new fare must be equal or greater than the original ticket fare.
- All changes must be made within the validity of the original ticket.
- Fare difference applies.
- Service fee CNY ¥300 applies.
Cancellations
- Cancellations before departure charge CNY ¥1,000 cancellation fee. Also applies to partially used tickets and for no show.
- Service fee CNY ¥300 applies.
If departing during peak season 5 Feb - 17 Feb 2024, refund penalty CNY ¥5,000 applies.
For passengers who encountered NZ entry visa rejection, it is fully refundable with only a process fee of CNY ¥50 per person. Copy of passport with an official visa rejection by Immigration New Zealand should be submitted as supporting document 14 days prior to departure date.
No Show
- No show penalty CNY ¥2,000 applies for changes, plus fare difference applies.
- Both no show penalty CNY ¥2,000 and cancellation fee CNY ¥1,000 apply for cancellations.
- Service fee CNY ¥300 applies.
Baggage allowance
- 2 pieces per person (excluding infants) - maximum 23kg each.
- If exceeded and Prepaid Extra Bags have not been selected, airport excess baggage charges apply.
- Stated allowance applies to Air New Zealand operated services only. Please refer other carriers' website for allowance on their services.
Frequent Flyer / Airpoints™
- Eligible for accrual of Airpoints Dollars or frequent flyer miles/points with airline partners
- Eligible for Status Points accrual
- Not eligible for Airpoints Confirmed Upgrades or Companion Tickets
Standard Seat Select
- Included
Depart from Hong Kong
Economy
Applicable for Economy Y/B/M class departing from Hong Kong China
Price will be charged based on real-time currency exchange rate
Changes
- All changes must be made before the ticketed flight date. Applicable fare difference and service fees apply. Otherwise, No Show fee applies.
Cancellation
- Subject to HK$2,200 cancellation fee for totally unused ticket only. For partially used tickets, refund applied only if residual is available after deducting the applicable fare (same or higher class code) of the flown sector plus cancellation fee HK$2,200.
No Show
- Penalty of HK$2,200 applies plus fare difference. Service fees apply.
Baggage Allowance
- 1 piece per person (excluding infants) - maximum 23kg each.
If exceeded and prepaid Extra Bags have not been selected, airport excess baggage charges apply. Stated allowance applies to Air New Zealand operated services only. Please refer other carrier's website for allowance on their services.
Frequent Flyer / Airpoints™
- Eligible for Airpoints Dollars & Status Points accrual.
- Accrual of frequent flyer miles/points with airline partners may be eligible.
Standard Seat Select
- Included
Premium Economy
Applicable for Premium Economy U class departing from Hong Kong China
Price will be charged based on real-time currency exchange rate
Changes
- All changes must be made before the ticketed flight date. Service fees apply. Otherwise, No Show fee applies.
Cancellation
- Subject to HK$1,800 cancellation fee for totally unused ticket only. For partially used tickets, refund applied only if residual is available after deducting the applicable fare (same or higher class code) of the flown sector plus cancellation fee HK$1,800.
No Show
- Penalty of HK$2,200 applies plus fare difference. Service fees apply.
Baggage Allowance
- 2 pieces per person (excluding infants) - maximum 23kg each.
If exceeded and prepaid Extra Bags have not been selected, airport excess baggage charges apply. Stated allowance applies to Air New Zealand operated services only. Please refer other carrier's website for allowance on their services.
Frequent Flyer / Airpoints™
- Eligible for Airpoints Dollars & Status Points accrual
- Accrual of frequent flyer miles/points with airline partners may be eligible.
Standard Seat Select
- Included