New Zealand Domestic Travel

The wellbeing of our customers and people is our top priority to ensure we have a safe and enjoyable journey together.

Travel continues to be challenging. If your plans change, you can opt-in for credit for your flights.

Last updated 28 February 2021 at 05.59AM NZT

Auckland is now at Alert Level 3, the rest of New Zealand is at Alert Level 2. If possible, please hold off calling our Contact Centre so we can assist customers flying in the next 48 hours.

Travelling safely during COVID-19

Auckland is now at Alert Level 3 and the rest of New Zealand is at Alert Level 2. Here's everything you need to know about domestic travel during Alert Levels 2 and 3.

For information about the Alert System please visit the NZ Govt site.

Air New Zealand physical distancing icon.

Physical distancing at the airport and on board

Physical distancing is required at the airport and while boarding at Alert Levels 2 and 3. Where possible we will allocate additional space to support physical distancing on board. We recommend checking-in online or via the Air NZ mobile app before heading to the airport.

Air New Zealand mask icon.

Wearing face coverings

All passengers are required to wear a face-covering in the airport and on all Air New Zealand operated flights. Passengers are welcome to wear their own face-covering and we will continue to make masks available. Please check the government website before you travel to make sure your face covering is fit for purpose.

Air New Zealand glass icon.

Inflight food and beverages

Our inflight food and beverage service has been suspended until further notice.

Air New Zealand spray bottle icon.

Cleanliness in the air and on the ground

We are taking extra steps to ensure all our aircraft, lounges, and airports are frequently cleaned. We are regularly cleaning our aircraft with antiviral products, approved for use by aircraft manufacturers and by the World Health Organisation. Hand sanitiser is readily available on board all aircraft for customer and crew use. Face masks are also available on board for those who do not have one.

Air New Zealand lounge icon.

Lounges & Valet

Auckland Domestic and Regional lounges are closed at Alert Level 3.
Capacity at all other New Zealand lounges is limited to 100 people. Physical distancing is required and there will be changes to the self-service buffet in accordance with government regulations.

Auckland Valet is open for customers to pick up cars only at Alert Level 3.
Wellington and Christchurch Valet remain open at Alert Level 2 with physical distancing and extra hygiene measures in place.

New Zealand flight services

Can I fly New Zealand domestically at the current Alert Levels?

My flight is due to depart before 31 March 2021 - what do I need to know?

Is my flight still operating?

Will I be able to transit through Auckland Airport and connect to another flight?

What are you doing to continue to support physical distancing and hygiene practices inflight?

What are you doing to continue to support physical distancing and hygiene practices at the airport?

Will I be able to check in online or via the Air NZ mobile app?

What steps are you taking to enable contact tracing?

What do I need to do to keep myself safe when I'm travelling?

Will I need to wear a face covering in airports or onboard your aircraft?

What else do I need to know before I travel?

How will I know if I'm sitting next to someone who has travelled on an International flight?

Why has my seat request been changed?

Other NZ travel information

Do I need a COVID-19 test to travel?

Can my children travel as unaccompanied minors?

Can I travel with my pet within New Zealand?

Can I still use the Fast Bag services on regional flights?

Will you be serving drinks and snacks on your domestic flights?

Can passengers transit New Zealand or Australia to get home?