Travel within New Zealand

The wellbeing of our customers and people is our top priority to ensure we have a safe and enjoyable journey together.

Check our travel alerts for the most up-to-date travel information and whether your travel is impacted by current events. If you feel sick, are awaiting a COVID-19 test result, or are experiencing COVID-19 symptoms, please do not travel.

Last updated 9 November 2021

Key things to do for travel within New Zealand during COVID-19

Vaccination or negative test required for NZ domestic travel

We are adding an extra layer of protection to keep you safe this summer. This means if you are travelling on an Air New Zealand domestic flight between 14 December 2021 - 31 March 2022 you will need to have one of the following:

  • Proof you are fully vaccinated against COVID-19. You can present the New Zealand Government's My Vaccine Pass either digitally or as a hardcopy.

        or

  • A negative COVID-19 test result taken within 72 hours of your departing flight either in the form of a text message or a letter from a medical professional.

This applies to all passengers aged 12 years and 3 months or older. We are allowing a 3 month grace period children ages 12 year old to receive both vaccinations and wait the 2 week stand-down period prior to the vaccination becoming effective.

Proof will be required during the check-in process. If you are unable to provide proof at check-in, you will be able to:

  • Place your booking into credit
  • Receive a refund if you have purchased a flexirefund fare

Customers with medical exemptions will be able to confirm their exemption at check-in.

Flying during travel restrictions

While Alert Level restrictions are in place, travel is restricted and we'll be operating a reduced schedule. Please refer to our flight schedules page to search for available flights.

Anyone who meets the conditions to travel must carry evidence of eligibility, which will need to be shown at the airport. For information about what evidence is required, please visit the Ministry of Transport website.

For customers travelling to, from, or through ports with differing COVID-19 Alert Levels, the higher Alert Level restrictions will apply for their journey. Please check the New Zealand Government website for more information about Alert Systems and current travel restrictions.

If you no longer wish to travel, you can choose to cancel or change your flight depending on the fare type you purchased. 

Travelling safely during COVID-19

Here's everything you need to know about domestic travel during the current Alert Levels.

Air New Zealand physical distancing icon.

Physical distancing at the airport and on board

Physical distancing is required at the airport and while boarding. We recommend checking in online or via the Air NZ mobile app before heading to the airport.

Air New Zealand mask icon.

Wearing face coverings

All passengers are required to wear a face-covering before reaching their boarding gate and on our flights. You are welcome to wear your own face-covering. We will also have masks available.

Air New Zealand glass icon.

Inflight food and beverages

Our food & beverage service is paused for flights within New Zealand. Water is available upon request only. Please wear a mask or face covering when not enjoying a drink.

Air New Zealand spray bottle icon.

Cleanliness in the air and on the ground

High touch surfaces are cleaned regularly, and we take extra steps to ensure all our aircraft, lounges and airports are frequently cleaned. Hand sanitiser is readily available.

Air New Zealand lounge icon.

Lounges & Valet

All our New Zealand domestic and regional lounges are open except in Auckland and Hamilton. However, capacity limits will apply to ensure that we meet physical distancing requirements. Valet parking services are available in Wellington and Christchurch.

New Zealand flight services

Is my flight still operating?

What are you doing to continue to support physical distancing and hygiene practices inflight?

What are you doing to continue to support physical distancing and hygiene practices at the airport?

Will I be able to check in online or via the Air NZ mobile app?

Do I need a COVID-19 test to travel?

What COVID-19 vaccines and tests are accepted?

What do I need to do to keep myself safe when I'm travelling?

Will I need to wear a face covering in airports or onboard your aircraft?

Why has my seat request been changed?

Other NZ travel information

Can my children travel as unaccompanied minors?

Can I travel with my pet within New Zealand?

Can I still use the Fast Bag services on regional flights?

Will you be serving drinks and snacks on your domestic flights?

Can passengers transit New Zealand or Australia to get home?