International travel requirements

Air New Zealand is not accepting children travelling alone on international flights until further notice.

My children were already booked - what will happen to their tickets?

You can choose to either hold the ticket in credit or request a full refund. If you have booked directly with us please go to manage bookings to request a credit.

If you have booked through a travel agent, please make this request through them.

Currently, pets will only be accepted as cargo via an approved pet transporter.

If your travel is within New Zealand before 31 October 2021, you can change your booking and we will waive the change fee and service fees; a fare difference may apply. If you prefer you can opt-in to credit.

If you booked your travel directly with us, either online or through our Contact Centre, you can manage your booking to opt-in to credit.

All our New Zealand domestic and regional lounges are open except in Auckland. However, capacity limits will apply to ensure that we meet physical distancing requirements. Valet parking services are available in Wellington and Christchurch.

Our international lounges in New Zealand, Australia and Nadi are also currently closed.
The Rarotonga International Lounge and the Star Alliance lounge in Los Angeles remain open.