| CHINA |
| CHINA |
 |
|
|
 
Koru Terms and ConditionsTerms & Conditions 1 General
1. General1.1 In these terms and conditions: "Air New Zealand" means Air New Zealand Limited, the operator of Koru. "Air New Zealand International Lounges" are the lounges operated by or for Air New Zealand for the use of Members travelling on an Air New Zealand international ticketed and operated flight "Airpoints™" means the customer loyalty programme operated by Air New Zealand. "Card" means a valid card issued to the Member by Air New Zealand and which evidences a Member's membership of Koru. "Guest Card" means a card purchased by a Member (excluding a Partner Member) from Air New Zealand on payment of an annual fee, to enable admission of a guest of the Member to specified Air New Zealand Lounges while the guest is travelling with that Member. "Guest Pass" means the complimentary pass issued by Air New Zealand for the one-time entry of a guest of a Member (excluding a Partner Member) to a Lounge in accordance with these terms and conditions. "International Lounges" means certain Lounges within airport terminals, either within New Zealand or internationally, to which Members are permitted access when departing that day on an Air New Zealand ticketed and operated international flight from such terminals. "Koru" means the programme operated by us to provide airport lounge services, other facilities and services for the use and benefit of travelling Members. "Koru Club" is a registered trademark of Air New Zealand. "Koru Domestic Lounges" means the lounges provided by us for Member's (and their accompanying guest if applicable) use prior to the Member boarding an Air New Zealand ticketed and operated flight at Auckland, Wellington, Christchurch and Dunedin domestic airport terminals. "Koru Lounges" are Koru Domestic Lounges and Koru Regional Lounges. "Koru Regional Lounges" means the lounges provided by us for Member's (and their accompanying guest if applicable) use prior to the Member boarding an Air New Zealand ticketed and operated flight from Hamilton, Tauranga, Palmerston North, Napier, New Plymouth, Nelson, Invercargill and Queenstown domestic airport terminals. "Lounges" means the Air New Zealand Koru Lounges and the Air New Zealand International Lounges. "Member" means a person who has applied for Membership of Koru, paid the appropriate Membership Fee, has been issued with a Card and membership number and whose Membership is current and has not been terminated or revoked. "Member's Guide" means the book which has the terms and conditions laid out in it. "Membership Fee" means the application and subscription fees payable to Air New Zealand on application for Membership. All fees are reflected and payable in New Zealand dollars (NZD). Air New Zealand will make every reasonable effort to advise Members of any change in Membership fees or other fees on airnewzealand.co.nz/koru and/or by notifying members of such changes using the last contact details you have provided us. "Privileges" means the benefits, facilities, arrangements and services offered or made available to Members from time to time by the Koru. 1.2 These terms and conditions and the provisions of the Members' Guide govern the operation of the Koru programme. If there is a conflict between the members guide and terms and conditions these terms and conditions will prevail. 1.3 These terms and conditions may be changed at any time with or without notice as Air New Zealand may decide in its absolute discretion. For the most recent version of terms and conditions see airnewzealand.co.nz/koru. 1.4 We may suspend or terminate the operation of Koru at any time in its absolute discretion. 1.5 Any notice given to a Member under these terms and conditions will be deemed to have been given if posted to the Member at the last address provided by the Member to Air New Zealand for the purposes of Membership of the Koru.  2. Membership2.1 The following are the types of Membership of Koru: (a) Individual Membership, which is open to individual persons over the age of 18 years. Individual Membership is available for a twelve (12) or twenty-four (24) month period; (b) Corporate Membership, which is open to corporations enrolling ten or more individual employees as Members. Corporate Membership is available for a twelve (12) or twenty-four (24) month period; (c) Senior Membership is available to any individual person 65 years or over, upon proof of age and retirement from business/employment. Senior Membership is available for a twelve (12) or twenty-four (24) month period.; (d) Partner Membership is only available for renewal on current Partner Memberships. Partner Membership is not available as a new Membership option. Please note that Guest Passes and Annual Guest Cards are not available on Partner Memberships. 2.2 To become a Member, you must present a fully completed application form together with payment of the prescribed non-refundable Membership Fee (applicable for the term of Membership specified) and we must accept such application. Membership is at our discretion and we may accept or reject an application for Membership as we see fit. 2.3 Members may hold only one type of Membership of Koru at any time. 2.4 Membership of the Koru is personal to the Member and is not transferable, not withstanding Condition 2.1(b) hereof. 2.5 The terms of Membership and/or the privileges provided by the Koru programme are not transferable in any circumstances including without limitation: (i) as part of a domestic relations matter; or (ii) otherwise by operation of law. 2.6 Membership is recognised by the issue of a Card on which the Member's permanent Membership number is embossed. The Card is not a charge or credit card and remains the property of Air New Zealand at all times and must be immediately surrendered to Air New Zealand on our request and/or on termination of Membership. 2.7 Membership must be renewed (either for a twelve (12) or twenty-four (24) month period) prior to or on the anniversary of your date of joining. If you renew your Membership within three (3) months of your membership expiring, we will reinstate your Membership without charging a joining fee. If we have waived your joining fee pursuant to this clause 2.7, your Membership term will be deemed to have commenced from the anniversary of your date of joining - and not the date of reinstatement . In all other cases, a new Membership and joining fee are payable. 2.8 Koru is the Air New Zealand domestic and international air travellers' club and under no circumstances are Membership and/or the conditions thereof interchangeable with or transferable to the Air New Zealand Airpoints™ programme or any other club or programme operated by Air New Zealand or its partner airlines. 2.9 Koru Membership does not give access or rights to the benefits of any other Air New Zealand club or facility unless so stated in the conditions of Membership of such other club or facility. 3 Use of the Card3.1 By using the Card, a Member agrees to be bound by these Terms and Conditions as amended from time to time. 3.2 The Card is valid for use only by the Member whose name appears on the Card. 3.3 The Card is valid for use by the Member during the period indicated on it provided the applicable Membership Fee has been paid and there has been no termination or revocation of the Member's Membership. 3.4 If the Card is lost or stolen the Member must notify Air New Zealand as soon as possible. 3.5 You must promptly notify Air New Zealand in writing or by phone of any change of their address or to any other details given in their application form for Membership. Any name change by a Member must be notified to Air New Zealand in writing together with confirmatory evidence of the name change (satisfactory to us). 3.6 Members may not under any circumstances transfer or sell Guest Cards or complementary Guest Passes to any third party for cash or any other consideration. If you breach this clause we reserve the right to revoke (in our discretion) your membership. 4 Privileges4.1 The Privileges available to Members are set out in the Member's Guide provided to Members. Privileges are not transferable and are not redeemable for cash. 4.2 Air New Zealand does not guarantee or warrant the Privileges will be available at any time or place. Air New Zealand is not liable for any loss, expense or damage arising from the provision or non-provision, whether in whole or in part, of any of the privileges. Air New Zealand is not liable for the refusal of any provider of Privileges to accept or honour the Card nor is it responsible for Privileges made available to or utilised by the Member. Any complaints by the Member must be resolved with the provider of the relevant Privilege. 4.3 We reserve the right in its absolute discretion to withdraw, cancel, vary, or in any way change, at any time without notice, any of the Privileges offered or advertised as available to the Member by virtue of Membership of Koru and we shall not be liable for any loss or damage suffered by the Member resulting from such withdrawal, cancellation, variation or change. 4.4 Access to Privileges by a Member travelling on an Air New Zealand codeshare service or joint service which is operated by another airline is subject to the conditions imposed by that airline. 4.5 Many of the Privileges are provided on our behalf by entities with which Air New Zealand has made arrangements but over which Air New Zealand has no control. In compiling any publications or advertisements regarding the Privileges so offered, Air New Zealand relies on information supplied by those entities. We have used all reasonable endeavours to ensure that the information contained in publications or advertisements regarding such Privileges is correct at the time of printing but it does not accept any responsibility for any inaccuracy or misdescription contained in such publications or advertisements as a result of information supplied by those other entities. 5 Access to Lounges5.1 We have the discretion to refuse entry to a Lounge to any Member or Member's guest at any time. 5.2 We have the discretion to at any time require a Member or a Member's guest to leave a Lounge immediately, without providing any reason or prior notice or warning to the Member or Member's guest. 5.3 We reserve the right to restrict, limit, curtail or discontinue the availability of any Lounge or facility therein, including the self-service bar, in any or all of the Lounges at any time as Air New Zealand in its absolute discretion so decides. People under the legal drinking age will be restricted from access to the self-service bar. 5.4 To be admitted to a lounge, Members and Member's guests must meet the minimum dress standard of 'smart casual' as determined by Air New Zealand. 5.5 Access to Koru Domestic Lounges in New Zealand is subject to the following conditions: (a) Members must present their Card and an Air New Zealand boarding pass or ticket for same day departure on an Air New Zealand ticketed and operated flight, departing from that airport terminal; (b) Members may access the unmanned Koru Regional Lounges in Hamilton, Invercargill, Napier, Nelson, New Plymouth, Palmerston North and Queenstown. Members, upon presentation of their Card at check-in, will receive an authority with the appropriate daily keypad code allowing access to the lounge. Guests are not permitted to accompany the Member into these lounges; (c) A guest of a Member will be admitted to the Koru Lounges at domestic airport terminals at Auckland, Wellington, Christchurch and Dunedin when accompanied by the Member and upon surrender of a Guest Pass or presentation of a Guest Card (valid for one Guest), together with a valid boarding pass for same day travel on an Air New Zealand ticketed and operated flight departing from that airport. Subject to Lounge accommodation, a Member may be accompanied by a maximum of three guests at any one time; (d) Each Child travelling with a member may accompany that Member into a lounge as that Member's guest. Each child over twelve years old will require a Guest Card or will need to surrender a Guest Pass. Children admitted to the Lounges must be closely supervised by an accompanying adult to ensure the comfort and privacy of other Members using the Lounge. 5.6 Access to Air New Zealand International Lounges is subject to the following conditions: (a) Members must present their Membership Card and Air New Zealand International boarding pass or ticket for same day departure on an Air New Zealand ticketed and operated international flight departing from that airport; (b) Please note that in some airports, Members will be issued a lounge invitation at check-in for access to the lounge in that same airport; (c) Access to an Air New Zealand International Lounge or associate airline's lounge is only available to the Member prior to the Member's boarding of an Air New Zealand International flight or at such other times as determined by Air New Zealand in its sole discretion; (d) A guest of a Member may be admitted, subject to available Lounge accommodation, to specified Air New Zealand International Lounges upon presentation of a Guest Card or Guest Pass, together with a valid boarding pass for an Air New Zealand ticketed and operated flight departing from that terminal on that day, when accompanied by the Member who presents the Member's Card and an Air New Zealand flight ticket or boarding pass for travel from that terminal on that day. A Member is allowed a maximum of one such guest; (e) The validity of each Guest Card must be concurrent with and expire on or before the expiry date of the Member's Membership and can be used to admit only one guest for each visit to an International Lounge by the Member; (f) A Child travelling with a Member may accompany that Member into a Lounge as that Member's guest. Each child over twelve years old will require a Guest Card or will need to surrender a Guest Pass. Children admitted to the Lounges must be closely supervised by an accompanying adult to ensure the comfort and privacy of other Members using the Lounge 5.7 Access by members to International Lounges is by invitation only. Members should present their Card at check-in to ascertain whether access to an International Lounge is available. Admission to International Lounges is subject to space availability and is subject to the conditions of entry and use applied by the operator of each lounge. 6 Airpoints Eligibility6.1 Members are eligible to apply for a complimentary Membership to Air New Zealand's frequent flyer programme, Airpoints. 6.2 Membership of Airpoints is governed by the terms and conditions of the Airpoints programme. For details visit airnewzealand.com/airpoints. 7 Meeting RoomsMeeting rooms providing full conference facilities are available for use by Members at Auckland and Wellington Koru lounges. 7.1 At Auckland airport meeting room facilities may be available for use by Members and their guests when all are travelling on an Air New Zealand ticketed and operated flight departing that same day from that same airport. Bookings must be made by a Member and that Member must be present for the duration of the meeting. 7.2 At Wellington airport meeting room facilities may be available for use by a Member and their guests, whether they are travelling that day or not Bookings must be made by the Member and that Member must be present for the duration of the meeting. 7.3 Use of the meeting rooms and related services, including catering, within the Wellington Koru Lounge will attract a charge payable by the Member upon receipt of an invoice detailing all charges. Use of meeting rooms within the Auckland Koru lounge is complimentary for Members. A Member must book a meeting room in advance. Further information, including booking and catering charges, can be obtained from the Auckland Koru Lounge (Phone +64 9 256 3008) or the Wellington Koru Lounge (Phone +64 4 388 0583). 8 Termination and Suspension8.1 We reserve the right to revoke, in its sole discretion, your Membership at any time without notice and without giving a reason therefore. 8.2 Any breach of these terms and conditions or abuse of any of the Privileges may result in termination or suspension of Membership or cancellation or suspension of Privileges or both, as Air New Zealand may decide in its absolute discretion. 8.3 Air New Zealand may terminate or suspend a Member's Membership or cancel or suspend a Member's Privileges if that Member has in Air New Zealand's opinion: (a) abused, misused or obtained by any misrepresentation any Privileges or other facilities or arrangements provided by or in connection with the Koru; (b) behaved in a manner which Air New Zealand deems to be unacceptable while using any Privileges or other facilities, services, or arrangements provided by or in connection with the Koru; (c) acted in any way that is detrimental to the interests of Air New Zealand or the Koru; or (d) provided any incorrect or misleading information to Air New Zealand in connection with Membership of the Koru. 8.4 Membership is automatically terminated on the death or bankruptcy of a Member, by providing notice in writing to Air New Zealand and returning the Card to Air New Zealand. Except as provided in these terms and conditions or as required by the Consumer Guarantees Act, the Membership Fee is not refundable. 9 Privacy Policy9.1 We collect personally identifiable information about our customers through our websites and through off-line transactions such as over the telephone, through travel agents, through the Airpoints™ programme and through Koru™ membership. We may use common interest technologies such as cookies or local shared objects on our websites and our emails. Personal information includes your name, Membership number, Airpoints tier status, address and other contact details. 9.2 We may use the personal information we collect:
9.3 We share your personal information with third parties (such as data processing organisations or government agencies) for any of the purposes described here. Where possible we will require these third parties to strictly comply with our instructions and not use the information for any other purpose. We will not disclose your personal information to any other third party without your consent. 9.4 You may request access to and correction of your information, or request Air New Zealand access and correct your information, at any time. If you have any questions about the privacy and security of your personal information, please contact us on 0800 736 000, +64 9 375 0285. 10 Tax Liability10.1 We have no responsibility for any tax liabilities or other levies or duties that may be imposed on any Member arising from their Koru Membership. Air New Zealand gives no warranty or assurance in relation to such tax liabilities or other levies or duties or the tax-deductibility of the Membership Fee. Members should seek their own advice on such matters. If you pay your Koru Membership using Airpoints Dollars, Air New Zealand will not issue a tax invoice. 11 Miscellaneous11.1 These terms and conditions are governed by and construed in accordance with the laws of New Zealand and any proceeding with respect to or in connection with Koru brought against Air New Zealand must be instituted exclusively in the courts of New Zealand. 11.2 If the Member acquires or holds herself or himself out as acquiring any services to which these terms and conditions apply for the purposes of a business the provisions of the Consumer Guarantees Act 1993 (N.Z.) shall not apply to the provision of such services.
|
