Baggage Services Offices

New Zealand Baggage Services Offices

Auckland International Airport

PO Box 53087
Auckland International Airport
Auckland
Freephone number: 0800 224 872
Phone: 09 306 5444
Fax: 09 256 3825
Telephonist Office hours: 0700-2000 hours
Email: baggageservices.akl@airnz.co.nz

Auckland Domestic Airport

PO Box 92007
Auckland
Phone: 09 256 3801
Fax: 09 256 3050
Email: baggageservices.akd@airnz.co.nz

Blenheim Airport

Phone: 03 572 9899, select option 3 for the airport
Fax: 03 572 8052

Christchurch Airport

PO Box 14005
Christchurch
Phone: 03 374 7104 - International & Domestic
Email: CHClostbaggage@airnz.co.nz

Dunedin Airport

PO Box 5548
Dunedin
Phone: 03 488 5821

Gisborne Airport

PO Box 407
Gisborne
Phone: 06 867 1608
Fax: 06 868 9150

Hamilton Airport

PO Box 3048
Airport Road RD2
Hamilton
Phone: (07) 857 1026 press 3 then 0
Fax: (07) 857 1031

Hokitika Airport

Phone: 03 755 8123

Invercargill Airport

PO Box 1409
Invercargill
Phone: 03 218 9070
Fax: 03 214 3064

Kaitaia Airport

Phone: 09 406 7412
Mon - Fri 0800-1000 and 1630-1830
Emergency Contact: 021 598 986

Kerikeri Airport - Bay of Islands

PO Box 400
Kerikeri
218 Wiroa Road, Kerikeri Airport
Ph 09 407 8419
Fax 09 407 7869
Emergency contact: Robyn Roberts 021 280 3175

Napier/Hastings Airport

Phone: 06 835 1130
Fax: 06 835 4803
PO Box 445
Napier

Nelson Airport

Phone: 03 547 8722
Fax: 03 547 8738

New Plymouth

Phone: 06 755 2250
Fax: 06 755 2251

Palmerston North Airport

PO Box 1643
Palmerston North
Phone: 06 351 1105
Fax: 06 357 2872

Queenstown Airport

PO Box 2315
Queenstown
Phone: 03 441 4880
Fax: 03 441 4873
Email: baggageservices.zqn@airnz.co.nz

Rotorua Airport

PO Box 544
Rotorua
Phone: 07 345 6176
Fax: 07 345 3571

Taupo Airport

Phone/Fax: 07 378 5428
Fax: 07 378 2668

Tauranga Airport

Air Nelson: 07 575 3666
Eagle Air: 07 575 3666
Fax: 07 575 7597

Timaru Airport

Phone: 03 688 2500

Wanganui Airport

Phone: 06 345 5593

Wellington Airport

PO Box 21004
Wellington
Phone: 04 388 0400 - International & Domestic

Westport Airport

Phone: 03 789 8703

Whakatane Airport

Phone: 07 308 8397
Fax: 07 308 8042

Whangarei Airport

Phone: 09 436 0535
Fax: 09 436 9010

International Baggage Services Offices

Adelaide Airport

C/- Qantas
Ground floor, Qantas Domestic Terminal, Tullamarine
Postal Address:
Qantas Baggage Services, Locked Bag 26, Tullamarine, 3043
Phone: +61 8 8208 8858
Fax: +61 8 8208 8932

Apia

C/- Polynesian Airlines
Postal Address:
PO Box 315, Western Samoa
Phone: +00 685 42119 or 685-20683
Email: phcargo@lesamoa.net

Brisbane International Airport

Arrivals Hall, Level 2
International Terminal, Brisbane Airport
C/- Qantas
Postal Address:
Box 2, Brisbane International Airport
Queensland 4007
Phone: 1800 647 032 or +61 7 3307 9070
Fax: +61 7 3307 9071

Cairns

C/- Qantas
International Terminal phone:+61 7 4050 4135 (0330 - 1400)
Domestic Terminal phone: +61 7 4050 4235 (0900 - 2200)

Honolulu International Airport

C/- Hallmark Aviation
300 Rodgers Boulevard #43
Honolulu
Hawaii 96819
Phone: +00 1 808 836 - 2461
Fax: +00 1 808 839-6351

Hong Kong

Air New Zealand Airport Office
Phone: 852-2769 8669
Flight Information: 852-2216 1088
Baggage Service (Lost & Found): 852-2216 1023 / 2216 1024
Baggage Service (Lost & Found) Fax: 852-2382 4543
Baggage Service (Lost & Found) Email: baggage.services@jasg.com

London Heathrow Airport

Menzies Aviation
Terminal 1
Heathrow Airport
Hounslow, Middlesex
TW6 1PN
Phone: 0044 (0)871 288 7354
Email: LHRT1intlf@menziesaviation.com
(Opening hours: 08:00-22:00)

Los Angeles Airport

C/- Hallmark Aviation
200 World Way, Terminal 2
Los Angeles CA 90045
Phone: +1 866-767-2247 or +1 310-665-3977 or +1 310-215-7276
Fax: +00 1 310-417-2199
Email: carmencarson@hallmark-aviation.com
Baggage claims contact 1-866-757-3456

Melbourne Airport

C/- Qantas
Ground floor, Qantas Domestic Terminal, Tullamarine
Postal Address:
Qantas Baggage Services, Locked Bag 26, Tullamarine, 3043
Phone: +61 3 8336 4444 (0900-2000 hrs)
Fax: +61 3 8336 4488

Nadi Airport

PO Box 9212
C/- Air Terminal Services (Fiji) Ltd
2nd Floor, International Departure Terminal, Nadi Airport
Phone: +00 679 6722777 extension 2417 or 2473
Fax: +00 679 6720122
Email: aobaggage@ats.com.fj

Narita Airport

C/- Japan Airlines Baggage Handling
1F Passenger Terminal 2
New Tokyo International Airport
Narita City
Chiba
Japan
Postal Address
Chiba 282-00004, Narita-shi, Chiba 2
Phone: +00 81 4 7634 3113
Fax: +00 81 4 7634 4827

Niue (Hanan International) Airport

C/- Peleni's Travel Agency
Phone: +683 4317
Fax: +649 634 2444*
Email: mpelenistravel@niue.nu, pelenistravel@yahoo.com

Noumea

Tontouta Air Services
Bagages Services
Sita: NOULLXH
Email: escale@tas.nc
PH / FAX :35.26.15

Osaka Kansai

C/- Japan Airlines Baggage Tracing Centre
1F Airline South Building
Sensyukuko Naka 1 Banchi
Tajiri-cho, Sennan-gun
Osaka, 549-0011
Phone: +00 81 7 2455 3091
Fax: +00 81 7 2455 3092

Papeete Airport

C/- Air Tahiti
B. P. 6012 98702
Papeete
Tahiti
Phone: +00 689 864221
Fax: +00 689 864223
Email: hugues.bouly@airtahiti.pf

Perth

C/- Qantas Baggage Services
Phone: +61 8 9270 9535 or 9270 9433
Domestic Terminal Building
Redcliffe
Western Australia 6104

Port-Vila Airport

c/- Air Vanuatu
Service Desk - International Airport
Phone: 00 678 26789
Fax: 00 678 25905
Email: ckalmasei@airvanuatu.com

Rarotonga Airport

Air New Zealand
PO Box 65
Nikao, Rarotonga
Phone: +00 682-26300
Direct/After Hrs 00682 26085
Fax: +00 682-23316

San Francisco

Air New Zealand Luggage Services
c/o Hallmark Aviation - Centralized Baggage Office
650-871-8502
Hours: 9am - 10pm daily
Phone: +1 866-767-2247
Email: carmencarson@hallmark-aviation.com
Baggage claims contact 1-866-757-3456

Shanghai, Pudong International Airport

Handling agent: China Eastern Airline
Terminal 1
No. 6000 Yinbin Ave
Pudong International Airport
Lost and Found Counter:
Tel: 86-21-68335093
Backroom office:
Tel: 86-21-68335040/41
Fax: 86-21- 68335039

Sydney International Airport

C/- Qantas
Arrivals Level 1, Sydney International Airport, Mascot NSW 2020 Australia
Postal Address:
Qantas Baggage Services - Claims
Qantas Centre 203 Coward Street, Mascot NSW 2020 Australia
Phone: 1300 653 077 (0700 - 2100 hrs)
Fax: + 61 2 9691 6077

Tonga

Forum Travel
Air New Zealand House
PO Box 4
Vuna Road
Nuku'alofa
Tonga
Phone: +00 676 23 192
Fax: +00 676 21 224
Email: sue@forumtravel.net

Vancouver International Airport

C/o Air Canada
Domestic Terminal Building
YVR 3380
6001 Grant McConachie Way
Richmond B.C.
V7B 1K3
Phone 604 231-6500 FX 604 231-6525
Customer Care 1-888-689-2247
Website: www.aircanada.com


	Baggage Services Offices New Zealand Baggage Services Offices Auckland International Airport PO Box 53087 Auckland International Airport Auckland Freephone number: 0800 224 872 Phone: 09 306 5444 Fax: 09 256 3825 Telephonist Office hours: 0700-2000 hours Email: baggageservices.akl@airnz.co.nz Auckland Domestic Airport PO Box 92007 Auckland Phone: 09 256 3801 Fax: 09 256 3050 Email: baggageservices.akd@airnz.co.nz Blenheim Airport Phone: 03 572 9899, select option 3 for the airport Fax: 03 572 8052 Christchurch Airport PO Box 14005 Christchurch Phone: 03 374 7104 - International & Domestic Email: CHClostbaggage@airnz.co.nz Dunedin Airport PO Box 5548 Dunedin Phone: 03 488 5821 Gisborne Airport PO Box 407 Gisborne Phone: 06 867 1608 Fax: 06 868 9150 Hamilton Airport PO Box 3048 Airport Road RD2 Hamilton Phone: (07) 857 1026 press 3 then 0 Fax: (07) 857 1031 Hokitika Airport Phone: 03 755 8123 Invercargill Airport PO Box 1409 Invercargill Phone: 03 218 9070 Fax: 03 214 3064 Kaitaia Airport Phone: 09 406 7412 Mon - Fri 0800-1000 and 1630-1830 Emergency Contact: 021 598 986 Kerikeri Airport - Bay of Islands PO Box 400 Kerikeri 218 Wiroa Road, Kerikeri Airport Ph 09 407 8419 Fax 09 407 7869 Emergency contact: Robyn Roberts 021 280 3175 Napier/Hastings Airport Phone: 06 835 1130 Fax: 06 835 4803 PO Box 445 Napier Nelson Airport Phone: 03 547 8722 Fax: 03 547 8738 New Plymouth Phone: 06 755 2250 Fax: 06 755 2251 Palmerston North Airport PO Box 1643 Palmerston North Phone: 06 351 1105 Fax: 06 357 2872 Queenstown Airport PO Box 2315 Queenstown Phone: 03 441 4880 Fax: 03 441 4873 Email: baggageservices.zqn@airnz.co.nz Rotorua Airport PO Box 544 Rotorua Phone: 07 345 6176 Fax: 07 345 3571 Taupo Airport Phone/Fax: 07 378 5428 Fax: 07 378 2668 Tauranga Airport Air Nelson: 07 575 3666 Eagle Air: 07 575 3666 Fax: 07 575 7597 Timaru Airport Phone: 03 688 2500 Wanganui Airport Phone: 06 345 5593 Wellington Airport PO Box 21004 Wellington Phone: 04 388 0400 - International & Domestic Westport Airport Phone: 03 789 8703 Whakatane Airport Phone: 07 308 8397 Fax: 07 308 8042 Whangarei Airport Phone: 09 436 0535 Fax: 09 436 9010 International Baggage Services Offices Adelaide Airport C/- Qantas Ground floor, Qantas Domestic Terminal, Tullamarine Postal Address: Qantas Baggage Services, Locked Bag 26, Tullamarine, 3043 Phone: +61 8 8208 8858 Fax: +61 8 8208 8932 Apia C/- Polynesian Airlines Postal Address: PO Box 315, Western Samoa Phone: +00 685 42119 or 685-20683 Email: phcargo@lesamoa.net Brisbane International Airport Arrivals Hall, Level 2 International Terminal, Brisbane Airport C/- Qantas Postal Address: Box 2, Brisbane International Airport Queensland 4007 Phone: 1800 647 032 or +61 7 3307 9070 Fax: +61 7 3307 9071 Cairns C/- Qantas International Terminal phone:+61 7 4050 4135 (0330 - 1400) Domestic Terminal phone: +61 7 4050 4235 (0900 - 2200) Honolulu International Airport C/- Hallmark Aviation 300 Rodgers Boulevard #43 Honolulu Hawaii 96819 Phone: +00 1 808 836 - 2461 Fax: +00 1 808 839-6351 Hong Kong Air New Zealand Airport Office Phone: 852-2769 8669 Flight Information: 852-2216 1088 Baggage Service (Lost & Found): 852-2216 1023 / 2216 1024 Baggage Service (Lost & Found) Fax: 852-2382 4543 Baggage Service (Lost & Found) Email: baggage.services@jasg.com London Heathrow Airport Menzies Aviation Terminal 1 Heathrow Airport Hounslow, Middlesex TW6 1PN Phone: 0044 (0)871 288 7354 Email: LHRT1intlf@menziesaviation.com (Opening hours: 08:00-22:00) Los Angeles Airport C/- Hallmark Aviation 200 World Way, Terminal 2 Los Angeles CA 90045 Phone: +1 866-767-2247 or +1 310-665-3977 or +1 310-215-7276 Fax: +00 1 310-417-2199 Email: carmencarson@hallmark-aviation.com Baggage claims contact 1-866-757-3456 Melbourne Airport C/- Qantas Ground floor, Qantas Domestic Terminal, Tullamarine Postal Address: Qantas Baggage Services, Locked Bag 26, Tullamarine, 3043 Phone: +61 3 8336 4444 (0900-2000 hrs) Fax: +61 3 8336 4488 Nadi Airport PO Box 9212 C/- Air Terminal Services (Fiji) Ltd 2nd Floor, International Departure Terminal, Nadi Airport Phone: +00 679 6722777 extension 2417 or 2473 Fax: +00 679 6720122 Email: aobaggage@ats.com.fj Narita Airport C/- Japan Airlines Baggage Handling 1F Passenger Terminal 2 New Tokyo International Airport Narita City Chiba Japan Postal Address Chiba 282-00004, Narita-shi, Chiba 2 Phone: +00 81 4 7634 3113 Fax: +00 81 4 7634 4827 Niue (Hanan International) Airport C/- Peleni's Travel Agency Phone: +683 4317 Fax: +649 634 2444* Email: mpelenistravel@niue.nu, pelenistravel@yahoo.com Noumea Tontouta Air Services Bagages Services Sita: NOULLXH Email: escale@tas.nc PH / FAX :35.26.15 Osaka Kansai C/- Japan Airlines Baggage Tracing Centre 1F Airline South Building Sensyukuko Naka 1 Banchi Tajiri-cho, Sennan-gun Osaka, 549-0011 Phone: +00 81 7 2455 3091 Fax: +00 81 7 2455 3092 Papeete Airport C/- Air Tahiti B. P. 6012 98702 Papeete Tahiti Phone: +00 689 864221 Fax: +00 689 864223 Email: hugues.bouly@airtahiti.pf Perth C/- Qantas Baggage Services Phone: +61 8 9270 9535 or 9270 9433 Domestic Terminal Building Redcliffe Western Australia 6104 Port-Vila Airport c/- Air Vanuatu Service Desk - International Airport Phone: 00 678 26789 Fax: 00 678 25905 Email: ckalmasei@airvanuatu.com Rarotonga Airport Air New Zealand PO Box 65 Nikao, Rarotonga Phone: +00 682-26300 Direct/After Hrs 00682 26085 Fax: +00 682-23316 San Francisco Air New Zealand Luggage Services c/o Hallmark Aviation - Centralized Baggage Office 650-871-8502 Hours: 9am - 10pm daily Phone: +1 866-767-2247 Email: carmencarson@hallmark-aviation.com Baggage claims contact 1-866-757-3456 Shanghai, Pudong International Airport Handling agent: China Eastern Airline Terminal 1 No. 6000 Yinbin Ave Pudong International Airport Lost and Found Counter: Tel: 86-21-68335093 Backroom office: Tel: 86-21-68335040/41 Fax: 86-21- 68335039 Sydney International Airport C/- Qantas Arrivals Level 1, Sydney International Airport, Mascot NSW 2020 Australia Postal Address: Qantas Baggage Services - Claims Qantas Centre 203 Coward Street, Mascot NSW 2020 Australia Phone: 1300 653 077 (0700 - 2100 hrs) Fax: + 61 2 9691 6077 Tonga Forum Travel Air New Zealand House PO Box 4 Vuna Road Nuku'alofa Tonga Phone: +00 676 23 192 Fax: +00 676 21 224 Email: sue@forumtravel.net Vancouver International Airport C/o Air Canada Domestic Terminal Building YVR 3380 6001 Grant McConachie Way Richmond B.C. V7B 1K3 Phone 604 231-6500 FX 604 231-6525 Customer Care 1-888-689-2247 Website: www.aircanada.com