Earning Airpoints Dollars™

Airpoints Dollars Validity and Expiry

Using Airpoints Dollars

Gifting

Maintaining Tier Status

Fees

Account Activity Details and Statements

Airpoints Membership

The Airpoints Programme

Australian Members

GlobalPlus/Credit Cards

Monitoring of Airpoints Membership Accounts and Airpoints Programme

Tax Issues

Miscellaneous

Disclaimers

Definitions

1 Earning Airpoints Dollars

1.1 General
1.1.1 To help us to record your Air New Zealand Airpoints Dollars automatically, you must quote your Membership number when making any bookings and when you check-in with any Non-Airline Reward Partner. We are not responsible for any Airpoints Dollars that don't appear in your Account or if a Partner fails to credit Airpoints Dollars to your Account.
1.1.2 We will only enter into discussions or correspondence with you, about crediting your Airpoints Dollars if you supply proof (the original boarding pass and the original or a copy of your Flight Ticket) of your Qualifying Flight or the original receipt and/or rental agreement (if requested by us) for any Non-Airline Reward Partner qualifying goods or services you have bought. The Air New Zealand Contact Centre does not accept as proof: vouchers; charge card vouchers; or confirmation advices.
Your claim for missing Airpoints Dollars must be made within six months of:
• the relevant Qualifying Flight; or
• the date you used the Non-Airline Reward Partner's qualifying goods and/or services; or
• the relevant promotion end date (however, if the promotion includes a Qualifying Flight, you must make your claim within six months of the Flight, not the promotion end date).
We're not responsible for any claims for Airpoints Dollars that have been delayed, or lost, or for any claims that the Air New Zealand Contact Centre doesn't receive.
1.1.3 You can't earn Airpoints Dollars for Non-Qualifying Flights.
1.1.4 Your Account can be credited with Airpoints Dollars for a Qualifying Flight taken before your Date of Joining - but only if:
• you took the Qualifying Flight less than 30 days before your Date of Joining; or
• the last Sector of your Journey was completed less than 30 days before your Date of Joining, and the entire Journey which is on the same Ticket or Itinerary was taken within the six month period before your Date of Joining.
To have your Account credited with these Airpoints Dollars, you must send your original boarding pass and the original or a copy of your Ticket to the Air New Zealand Contact Centre within the time, specified above.
1.1.5 It may take up to eight weeks for Airpoints Dollars to be credited to your Account, once we have all the information we need. You can't redeem these Airpoints Dollars for Rewards until they have been credited to your Account.
1.1.6 Airpoints Dollars earned on Itineraries involving only Air New Zealand Operated Flights are calculated in accordance with the Airpoints Dollars Earned on Air New Zealand Chart. Airpoints Dollars earned on Qualifying Flights that are a combination of Partner Airlines or Air New Zealand and Partner Airlines are calculated in accordance with the Partner Airline Earn Chart for Partner Airline Flights and the Airpoints Dollars Earned on the Air New Zealand Chart for Air New Zealand Operated Flights.
1.1.7 You can't earn Airpoints Dollars on travel that qualifies you (at the same time) for benefits under any other airline loyalty programme or frequent flyer programme. You also can't transfer Airpoints Dollars earned for travel on one Partner Airline to another Partner Airline's frequent flyer programme. When you book, you must specify the programme to which you want your frequent flyer points credited.

1.2 Earning Airpoints Dollars on Air New Zealand Flights
1.2.1 We'll calculate the Airpoints Dollars you earn on Air New Zealand Operated Flights for international Sectors using the Origin to Destination One-Way Journey and the class of travel. On a One-Way Journey, we'll calculate your Airpoints Dollars and credit them to your Account after the last Flight. On return Origin to Destination Journeys, we'll credit Airpoints Dollars to your Account at the Turn-around Point and when the final destination is reached.
1.2.2 We'll calculate Airpoints Dollars you earn on Air New Zealand domestic Sectors, flown within 24 hours of an international Sector, using the "Domestic Add-on" category of the Airpoints Dollars Earned on Air New Zealand Chart. These Airpoints Dollars will be applied once in either direction, no matter how many domestic Sectors you fly within the applicable 24-hour period. We'll calculate the 24-hour period from the scheduled time of arrival to the scheduled time of departure.
1.2.3 Airpoints Dollars you earn on Air New Zealand domestic Sectors flown more than 24 hours before or after an international Sector, are calculated based on one of the "Within New Zealand" category of the Airpoints Dollars Earned on the Air New Zealand Chart or on the "Within New Zealand" category of the Partner Airline Earn Chart.
Airpoints Dollars you earn on Air New Zealand domestic Sectors which are not within 24 hours of an international Sector, are calculated based on one of the two "Domestic Locations Within New Zealand" category of the Airpoints Dollars Earned on Air New Zealand Chart, and on the kilometres flown.
1.2.4 If your Journey is in more than one Service Class (excluding Air New Zealand Upgrades and Star Alliance Upgrade Awards), we'll calculate Airpoints Dollars for the entire Journey based on the Service Class in which you travelled the greatest distance.
1.2.5 You can't earn Airpoints Dollars for travel on Air New Zealand Domestic, Tasman and Pacific Island Smart Saver fares booked in classes L, G, S, K, F, and any Grabaseat fares. However, travel in these classes can be recorded in your account for the purposes outlined in clauses 5 and 6.5.2. You can't earn Airpoints Dollars for travel booked in classes I, X, N, R on any Air New Zealand Flight.

1.3 Earning Airpoints Dollars on Partner Airline Flights
1.3.1 You can earn Airpoints Dollars on Partner Airlines' Flights and/or Air New Zealand Operated Flights based on the eligible booking class and the Sector(s) in which you travel. Airpoints Dollars earned for travel within a geographic Zone are based on the booking class and the kilometres flown.
1.3.2 Route restrictions may apply to earning Airpoints Dollars on Partner Airlines - and some Partner Airlines' booking classes may have different earning rates for Airpoints Dollars. This depends on each Partner Airline's terms and conditions. Booking class eligibility and Airpoints Dollars' earning rates can be changed without notice. You can't earn Airpoints Dollars for travel on:

	Partner Airline		Booking classes ineligible to earn Airpoints Dollars		Other Airpoints Dollar Earning Restrictions
	Adria Airways		A, E, F, I, J, L, N, O, P, R, T, U, X
	Air Canada		D, F, E, G, K, N, P, T, W
	Air China		I, N, O, R, T, X
	All Nippon Airways		E, I, N, O, P, Q, R, U, V, X		Travel in Business Class on ANA's domestic Flights operated within Japan will accrue at Discount Economy levels.
	Asiana Airways		G, I, L, N, O, P, R, T, X, Z
	Austrian Airline Group		A, E, F, I, K, L, N, O, P, R, T, U, X, Z
	Croatia Airlines		A, E, F, G, I, J, K, L, N, O, P, R, T, U, X, Z
	BMI		A, E, F, G, I, N, P, R, T, X, Z		Travel within Europe in booking classes E,G,W are ineligible to earn Airpoints Dollars
	EgyptAir		V, L, E, G, S, W, T, U, O, I, X, R, N
	LOT Polish Airlines		A, E, F, I, J, K, L, N, O, P, R, T, U, X
	Lufthansa		E, I, L, N, O, R, X
	Mexicana		E, F, G, I, J, N, O, P, R, T, U, X, Z		Mexicana Flights in booking class D earn Airpoints Dollars at the full economy class rate.
	SAS and Blue 1		F, G, I, K, L, N, O, P, R, T, U, W, X		You can't earn Airpoints Dollars on SAS domestic Flights in Norway or on certain Swedish domestic Flights.
	Shanghai Airlines		I, N, O, R, G, I, W, Z, Q, P, U, X, Z, D
	Singapore Airlines		G, I, N, O, Q, V, T, X		Singapore Airlines Flights in full economy earn Airpoints Dollars at the discount economy level.
	South African Airways		A, E, F, I, N, O, P, R, U, X
	Spanair		A, F, I, L, N, O, P, R, X
	Swiss International Air Lines		I, N, O, P, R, X
	TAP Portugal		N, P, R, X
	Thai Airways		E, G, I, L, N, O, R, V, W, X
	Turkish Airlines		Z, I, R, A, X, N, P, V, U, W, G, F
	United Airlines		G, I, N, O, X		United Airlines Flights in booking class Z earn Airpoints Dollars at the full economy class rate.
	US Airways		I, X
	Virgin Atlantic		E, F, G, I,O, P, T, U		Virgin Atlantic doesn't operate a business or first class. If you're travelling in "Premium Economy" class you'll earn Airpoints Dollars equivalent to the full economy class rate, and if you're travelling in "Upper Class" you'll earn Airpoints Dollars equivalent to business class rate. You can earn Airpoints Dollars on Virgin Atlantic Flights VS 501-504, VS 522-523, operated by Malaysia Airlines. You can only earn Airpoints Dollars on Virgin Atlantic's booking class N on Flights between London and Johannesburg, Capetown, Lagos, Port Harcourt and Delhi.

1.4 Earning Dollars on Non-Airline Reward Partners' Services
1.4.1 You can get a list of current Non-Airline Reward Partners from Air New Zealand Contact Centres, the Air New Zealand website airnewzealand.com/airpoints, Non-Airline Reward Partners' local representatives. Non-Airline Reward Partners may change, as may their terms and conditions for earning Airpoints Dollars. When making a booking you must check with the Partner concerned that you qualify to earn Airpoints Dollars on your booking.
1.4.2 Car Rental
1.4.2.1 To earn Airpoints Dollars from car rentals at participating locations, you must quote your Membership number when making a reservation, show your Membership Card when collecting the vehicle, and check that your Membership number is recorded. Airpoints Dollars can only be earned by one Member for each car rental, and only by the Member whose name is on the rental agreement.
1.4.2.2 You can not earn Airpoints Dollars for free rentals, industry-discounted rentals, group rate rentals, rentals at special promotional rates, package holiday rentals or any other rentals that a Partner specifies as ineligible.
1.4.2.3 Any other specific conditions for earning Airpoints Dollars from car rentals are available from the rental car Partner concerned.
1.4.2.4 You can only earn Airpoints Dollars at locations specified by the rental car Partner. Please contact the rental car Partner for its current locations.
1.4.3 Hotels
1.4.3.1 Subject to the qualifying room rate being paid at the Partner hotel or resort, you may earn Airpoints Dollars on qualifying room rates. You must charge any expenditure to a hotel or resort account in your name and the charges must be yours alone. Note the Airpoints Dollars earning rates for qualifying rooms vary between participating Partners.
1.4.3.2 Only one Member can earn Airpoints Dollars for any one room occupied.
1.4.3.3 Unless otherwise advised by us, you may not earn Airpoints Dollars on:
• purchases of tour, convention or package stays; or
• free hotel stays; or
• stays at industry discount rates, group rates, any special promotional rates; or
• some corporate rates; or
• hotel franchise services; or
• taxes; or
• gratuities; or
• franchise health clubs; or
• restaurant charges; or
• associated food and beverage charges; or
• gaming activities; or
• charges billed to a master/corporate account.
You also may not earn Airpoints Dollars on certain banquet or convention rates and stays that use prepaid accommodation vouchers or are bought as part of a holiday package.
1.4.4 GlobalPlus
1.4.4.1 All Airpoints Dollars earned in accordance with the terms of any GlobalPlus branded credit card or GlobalPlus Home Loan Account will be credited to the Airpoints Account of the Nominated Earner. Members who have a joint GlobalPlus branded credit card or joint GlobalPlus Home Loan Account (or who have an additional cardholder attached to their Credit Card) must elect one person or cardholder to be the Nominated Earner for the Airpoints Dollars they accumulate using the account and all Airpoints Dollars earned will be credited to that Member's Airpoints Account.
1.4.4.2 For GlobalPlus Business Card accounts an additional card holder cannot become the Nominated Earner
1.4.5 Credit or Charge Cards
1.4.5.1 Transfer of credit card points/credit transfers to Airpoints Dollars are only available in certain countries - and in accordance with these Terms and Conditions and those of the relevant credit card issuer. Please contact your credit card issuer for full details including details on membership eligibility and transfer fees.
1.4.5.2 You must register with the relevant credit card points programme before you can earn points that can be transferred into Airpoints Dollars.
1.4.5.3 Once credit card points have been allocated to your Airpoints Account, the transaction cannot be reversed.
1.4.6 Air New Zealand Holidays
1.4.6.1 Members must quote their Airpoints Membership number and ask for Airpoints Dollars to be credited to their Airpoints Account when booking an Air New Zealand Holidays package with Air New Zealand Holidays Limited. Airpoints Dollars can only be earned by one Member per Air New Zealand Holidays booking (that includes a domestic or an international flight), and only by the Member whose name is on the booking. Only Members residing in New Zealand can earn Airpoints Dollars from purchasing a qualifying Air New Zealand Holidays package. The Airpoints Dollars will be credited once the package has been fully redeemed and not at the time of booking.
1.4.6.2 Any other specific conditions for earning Airpoints Dollars from Air New Zealand Holidays packages are available from Air New Zealand Holidays at airnzholidays.com.
1.4.6.3 Retrospective claims for Airpoints Dollars can be made by sending the original invoice to the nearest Air New Zealand Contact Centre within six (6) months of the package being redeemed.
1.4.7 Air New Zealand Insurance
1.4.7.1 Members must quote their Airpoints Membership number when purchasing travel insurance from Air New Zealand.
1.4.7.2 Subject to clause 1.4.7.3 retrospective claims for Airpoints Dollars can be made by sending the original invoice to the Air New Zealand Contact Centre within six (6) months of purchase of the insurance policy.
1.4.7.3 Airpoints Dollars can only be earned on international travel insurance policies purchased after 1 December 2008 in New Zealand by a New Zealand Member.
1.4.7.4 If a family travel insurance policy is purchased from Air New Zealand, only one Member who is a named person on the policy will receive Airpoints Dollars.

2 Airpoints Dollars Validity and Expiry

2.1 Airpoints Dollars you earn are available for redemption until the end of the fourth year after the Membership year in which they were earned (see clause 2.2).
2.2 On your Anniversary Date, all Airpoints Dollars earned more than four years before then will expire and be removed from your Account. Whenever you claim a Reward, Airpoints Dollars will be redeemed in the order they were credited to your Account.
2.3 Airpoints Dollars that you redeem but that are then re-credited to your Account (eg. owing to a cancellation or unavailability of an upgrade) will be re-credited with the original date of when they were earned. Any Airpoints Dollars used in the booking that have as at the date of re-crediting expired, will not be re-credited to your Account.
2.4 Reward Travel can be changed (subject to availability, applicable fare rules and clauses 2.4.1 and 2.4.2 as follows:
2.4.1 For Reward Travel involving travel solely on Air New Zealand Operated Flights, subject to the applicable fare rules, you can make changes to your booking using the Airpoints Dollars that were used in the original booking, even if those Airpoints Dollars have since the date of the original booking expired. These changes may occur providing: (i) where travel has not yet commenced, changes are made within 12 months of the date in which the booking was originally ticketed; or (ii) where travel has commenced, changes are made within 12 months of the date at which the first Sector of the Itinerary was travelled. Any changes outside of the periods mentioned in (i) and (ii) will require a new booking to be made using un-expired Airpoints Dollars.
2.4.2 For Reward Travel involving travel using the Partner Reward Chart, you can make changes to your booking using the Airpoints Dollars that were used in the original booking, even if those Airpoints Dollars have since the date of the original booking expired, providing such changes are made within 12 months from the date on which the booking was originally ticketed. Any changes outside of this period will require a new booking to be made using un-expired Airpoints Dollars. Changes to Reward Travel involving travel using the Partner Reward Chart are not permitted once travel has commenced.
2.4.3 Validity for all non-air redemptions is 12 months from the initial booking date. Where Airpoints Dollars that would have otherwise expired have been used to purchase a non-air redemption, any change to the redemption date beyond this validity period will require a new booking to be made using un-expired Airpoints Dollars.
2.5 Where the value due to expire is greater than 10 Airpoints Dollars you will be notified at least one month prior to expiry. You will not be notified if less than 10 Airpoints Dollars are due to expire.

3 Using Airpoints Dollars

3.1 Flight Rewards - General
3.1.1 To request a Reward via the Air New Zealand Contact Centre, you must quote your Membership number and PAC number before we can process your request. If you want to purchase a Reward online you need to be a Member residing in New Zealand, Australia or Norfolk Islands, and registered via our website myairnz.com. For registration you will need to provide your Membership number and PAC number.
3.1.2 You may only request a Reward, and the Reward will only be issued, if you have enough Airpoints Dollars in your Account to redeem for the Reward.
3.1.3 Air New Zealand's Contact Centre will act on all requests for Reward Travel according to the date we receive them.
3.1.4 You can't request Reward Travel more than 355 days before your requested travel date.
3.1.5 For most fares you can choose to pay One-Way with Airpoints Dollars and One-Way with Cash or pay for the whole return Journey in either Airpoints Dollars or Cash. Certain fares may be sold on a return only basis and for these you will need to elect payment as either Airpoints Dollars or Cash for the entire Journey.
3.1.6 Subject to clauses 3.1.13 and 15.4 (below):
3.1.6.1 Travel solely on Air New Zealand Operated Flights will be charged at the Airpoints Dollars equivalent of our published fares, or will be charged using the Companion Ticket or Discounted Long-haul Redemption Fares on Air New Zealand Chart (in each case, subject to availability and to any applicable taxes, levies or surcharges).
3.1.6.2 Travel solely on Partner Airlines, or a combination of Air New Zealand and Partner Airlines, will be charged using the Partner Airline Reward Chart (subject to seat availability and to any taxes, levies or surcharges).
3.1.7 Award Tickets, Companion Tickets and Upgrades on Air New Zealand Flights are not available on Codeshare Flights not operated and ticketed by Air New Zealand. Award Tickets, Companion Tickets and Upgrades on Air New Zealand Flights are available on Airshare Flights. Companion Tickets are not available in conjunction with Air New Zealand's lowest priced fare classes (L, G, S, K and F) - which include Smart Saver and Global Saver Max Fares, Grab a Seat Fares, and travel industry booking classes (N and R) and are subject to availability and are not guaranteed. Companion Tickets are only available in conjunction with Tickets paid for with Cash.
3.1.8 Wait-listing for Reward Travel is not permitted unless we specify otherwise.
3.1.9 Subject to these Terms and Conditions and to the applicable fare rules, if no portion of the Reward Ticket is travelled the Ticket is valid for one year from the date of issue, and if first outbound Sector has commenced then the Reward Ticket is valid for one year from the first outbound Sector date.
3.1.10 If a change to an Award Ticket requires the purchase of a higher priced fare, then the price difference between the new booking and the original booking must be paid for in Cash. If a Ticket booked on a Partner Airline was originally booked in X and the new booking is in I or O booking class then the price difference between the new booking class and the original booking class must be paid for in Airpoints Dollars.
3.1.11 For Award Travel that is solely within New Zealand, if for any reason the Member is unable to travel in accordance with the issued Itinerary, the relevant fare rules will apply, and the Member may not be entitled to a refund, except when the Member has purchased (using Cash) Domestic Cancellation Insurance.
3.1.12 You can't use a combination of Airpoints Dollars and Cash to pay for Reward(s) unless we specify otherwise in writing.  Reward Travel in X, I, R Booking Classes using the Partner Reward Chart may only be purchased using Airpoints Dollars.
3.1.13 Where your Itinerary commences outside of New Zealand or Australia, you can't pay taxes, levies or surcharges using Airpoints Dollars - these must be paid in Cash. Where your Itinerary commences in New Zealand or Australia, and is part of an international Journey, Airpoints Dollars may be used to pay any fuel and/or insurance surcharges included in the published fare but all other applicable taxes, levies or surcharges must be paid in Cash. Where you Itinerary commences in New Zealand and is part of a domestic Journey within New Zealand only, Airpoints Dollars may be used to pay all taxes, levies and/or surcharges included in the published fare.
3.1.14 Children aged two years or over, or Infants travelling as children, will be charged the full adult redemption price for any Upgrades, Companion Tickets and Discounted Long Haul Redemption Fares.
3.1.15 In this Programme for the purpose of redeeming Rewards and paying Service Fees in accordance with this Programme and subject to clause 15.4, one Airpoints Dollar is deemed equivalent to one New Zealand Dollar for redemptions on Air New Zealand Operated Flights for all Members who are New Zealand residents or who live outside Australia or Norfolk Islands. If you are an Australian Member, see clause 10.
3.1.16 Any refundable Ticket you cancel before travel will be refunded in accordance with the applicable fare rules and the currency in which it was bought. For example, if you cancel a Reward Travel Ticket that was paid for using Airpoints Dollars and it is a refundable Ticket in accordance with its fare rules, we will re-credit the applicable Airpoints Dollars to your Account in accordance with clause 2.3.
3.1.17 For Members (other than Australian Members), if a Reward Travel Ticket is issued for travel originating in a country other than New Zealand, and the published fare is advertised in the local currency, we will (at our discretion) convert the published fare into Airpoints Dollars, which will then be deducted from your Account.
For Australian Members, if a Reward Travel Ticket is issued for travel originating in a country other than Australia, and the purchased fare is advertised in the local currency, we will (at our discretion) convert the published fare into Australian Airpoints Dollars, which will then be deducted from your Account.
3.1.18 You can only buy Reward Travel using Airpoints Dollars via:
• our website airnewzealand.co.nz/airpoints or airnewzealand.com.au/airpoints for New Zealand resident Members and Australian Members only (you'll need to be registered online at myairnz.com):
• Air New Zealand Contact Centre and Air New Zealand Reservations;
• Air New Zealand Holidays Stores and Business Direct offices;
• select Air New Zealand sales offices, as advised by us from time to time;
• selected Travel Agents (outside of New Zealand), as advised by us from time to time.
3.1.19 Unless otherwise stated by us you can't use Airpoints Dollars in conjunction with or to purchase any of the following:
• travel industry-rebated tickets;
• group Tickets;
• competition prize Tickets;
• Tickets acquired at an auction;
• E Tickets that we advise from time to time can't be bought with Airpoints Dollars.
3.1.20 Rewards are subject to availability and, in some cases, particular booking class availability. Air New Zealand does not guarantee that any of the Rewards will be available at any time and we reserve the right to withdraw, cancel, change or suspend, at our discretion at any time and without notice, any of the Rewards we offer or advertise. We are not liable for any loss, expense, or damage any Member suffers as a result of such withdrawal, cancellation, suspension or change.
3.1.21 Once confirmed, Reward Travel ranks equally with travel on other Tickets. Reward Travel may only be changed to another Flight(s) in accordance with the applicable fare rules and it cannot be transferred to another airline carrier. If Flights are delayed for any reason and passengers receive at least 24 hours' notice, we reserve the right to postpone Reward Travel dates and we may at our sole discretion make alternative Reward Travel arrangements.
Where we can't give 24 hours' notice, we have the sole right to make alternative arrangements - we will not honour any alternative arrangements you may make directly with other carriers.
3.1.22 Travel using Award Tickets is subject to these Terms and Conditions (as at the date of booking the Award Ticket), Air New Zealand's conditions, applicable laws and any other conditions we may advise Members about from time to time. To the extent of any inconsistency, the applicable fare rules will prevail over these Terms and Conditions.
3.1.23 Travel using Tickets for Reward Travel (other than Award Tickets) is subject to these Terms and Conditions (as at the date of booking the Reward Travel), the applicable Partner Airline's conditions, applicable laws and any other conditions they or we may advise Members about. To the extent of any inconsistency, the applicable fare rules will prevail over these Terms and Conditions.
3.1.24 In accepting a Reward, you agree that (subject to these Terms and Conditions and in particular the Gifting provisions in clause 4 below and clauses 3.4.3.10 and 3.4.4.11) you won't combine any Rewards with anyone else or sell, assign or otherwise transfer the right to a Reward to anyone else. Air New Zealand has the right to ask you for proof that you have complied with this clause, in addition to any evidence required in accordance with clause 12.
3.1.25 Rewards offered by Partners will be on the applicable Partners' terms. If you redeem a Reward in conjunction with any other loyalty programme (where such programme has our consent to use Airpoints Dollars), you agree that you won't combine any Rewards with anyone else or sell, assign or otherwise transfer Rewards for Cash or anything else. Air New Zealand is not responsible for Reward offers by Partners or their conditions, or for the Partners' performance or provision of such Rewards.

3.2 Air New Zealand Flight Rewards
3.2.1 Award Tickets for use on Air New Zealand operated Flights
3.2.1.1 Subject to clause 3.1.13, you can use Airpoints Dollars to buy all Air New Zealand published fares (excluding those listed in clause 3.1.19) that are ticketed on Air New Zealand for travel on Air New Zealand Operated Flights.
3.2.1.2 The fare rules relating to the specific Award Ticket apply.
3.2.1.3 Subject to strictly limited availability and for their own travel only, Gold Elite, Gold, Silver and Koru members may purchase Discounted long-haul Redemption Fares in Business Premier class.
3.2.2 Companion Tickets
3.2.2.1 Companions Tickets are only available on Tickets for travel on an Air New Zealand Operated Flights and are subject to availability at the time of request and are not guaranteed.
3.2.2.2 Before you request a Companion Ticket, you must have already booked your own Revenue Travel (which must not be booked in any one of booking classes L, G, S, K or F), in your name on an Air New Zealand Operated Flight for an international Sector. The Airpoints Dollars for the Companion Ticket will be deducted from your Account.
3.2.2.2.1 Companion Tickets cannot be booked in conjunction with travel paid for with Airpoints Dollars or Revenue Travel which has had a Confirmed Upgrade, or a Standby Upgrade, or a Complimentary Upgrade request applied to it.
3.2.2.3 An adult may take an adult or a child as a companion on a Companion Ticket, but a child can only take a child companion on a Companion Ticket.
3.2.2.4 Companion Tickets are only available on New Zealand domestic services if they are ticketed as part of a continuous Air New Zealand international Flight(s), where the domestic travel is taken within 24 hours of the inward or outward international Flight.
3.2.2.5 Companion Tickets can be requested as early as 355 days and, no later than 24 hours, before the relevant Flight departure.
3.2.2.6 The person travelling on a Companion Ticket does not have to be an Airpoints Member or a registered Giftee.
3.2.2.7 Only one person travelling on a Companion Ticket is allowed to travel with the Member from whose Account the Airpoints Dollars for the Companion Ticket have been deducted.
3.2.2.8 Any changes to, or cancellations of, a Companion Ticket will need to match any changes to, or cancellations of, the accompanying Member's Revenue Travel.
3.2.2.9 A Companion Ticket must be booked in booking classes X, A or I and the person travelling on the Companion Ticket must accompany the Member on the same Flight(s), and in the same Service Class as the Member.
3.2.2.10 The fare rules relating to the Companion Tickets will be the same fare rules for the Member's Ticket for Revenue Travel.
3.2.2.11 Subject to strictly limited availability, Gold Elite, Gold, Silver and Koru members only, may purchase Companion Tickets in booking class I, as a Discounted Long-haul Business Redemption Fare.
3.2.3 Air New Zealand Upgrades
3.2.3.1 General
3.2.3.1.1 Upgrades are only available (subject to clause 3.2.3.4) on Air New Zealand Operated Flights.
3.2.3.1.2 To request an Air New Zealand Upgrade, you must have a confirmed ticketed booking.
3.2.3.1.3 Upgrades are only available on a per-Sector basis. Certain Flights may be ticketed as one Sector, as there is no change of Flight number, but involve a Transit point(s) e.g NZ1 and NZ2 between Auckland and London transiting Los Angeles. For the purpose of Air New Zealand Upgrades, these Flights will be deemed to be multi Sector and such upgrades will be priced accordingly. If such a Flight is booked without a Stopover, then for the purpose of Confirmed Upgrades, these Flights will be deemed to be one Sector and will be priced accordingly.
3.2.3.1.4 Upgrades are subject to availability, aircraft capacity control and catering and are not guaranteed.
3.2.3.1.5 If you receive an Air New Zealand Upgrade, only the Airpoints Dollars you earned for the booking class of travel paid for in Cash, will be credited to your Account.
3.2.3.1.6 You may not cancel an Air New Zealand Upgrade request within 48 hours of the Flight departure if you still intend to travel on that Flight - your original Air New Zealand Upgrade request(s) will stand. You may cancel an Air New Zealand Upgrade request within 48 hours of Flight departure, if you are no longer travelling on that Flight, but cancellation fees will apply.
3.2.3.1.6.1 Once we have confirmed an Air New Zealand Upgrade, any subsequent request to cancel that Air New Zealand Upgrade (subject to clause 3.2.3.1.6), but still travel on the same Flight, will be subject to availability of the original ticketed Service Class being available. Fees and fare conditions of the new booking will apply.
3.2.3.1.7 We can't compensate you for a lack of airport lounge access, if your Air New Zealand Upgrade request isn't confirmed until your arrival at the departure gate. Baggage allowances will remain subject to the applicable fare and Service Class rules for your original ticketed Service Class.
3.2.3.1.8 If an Air New Zealand Upgrade is not available on the Flights you have requested, the applicable upgrade fees will be refunded in the same currency as that in which payment was made.
3.2.3.1.9 Subject to clause 5.3, Complimentary Upgrades may only be requested during the 12 month period starting on the date on which your applicable Tier Status became effective. Where travel arrangements are changed and a Complimentary Upgrade was used in the original travel arrangements, that Complimentary Upgrade(s) will be deemed to have expired if at the date of the change to the Member's travel arrangements, the Member no longer qualifies for the applicable Tier Status.
3.2.3.1.10 Airpoints Dollars can not be used to purchase an upgrade for an Infant fare if under the Infant fare the Infant is not allocated their own seat.
3.2.3.1.11 If the adult accompanying an Infant is upgraded and the Infant is not allocated their own seat you will need to pay the difference between the Infant fare purchased in the lower Service Class and the Infant fare for the upgraded Service Class.
3.2.3.1.12 On applicable routes, a mix of Standby Upgrades and Complimentary Upgrades cannot be used to bypass the Premium Economy cabin for upgrades from Economy to Business Premier. You must purchase the full upgrade with either Airpoints Dollars or use two complimentary upgrades.
3.2.3.1.13 Upgrades are not available in conjunction with Airpoints Companion Tickets, Star Alliance Upgrade Award Tickets, Flights booked in X class, travel industry fares, or prize/promotional tickets.
3.2.3.1.14 Where all accompanying adults register a request for an upgrade, matching upgrade requests for accompanying children aged 12 or under must also be registered against each applicable flight Flight Sector.
3.2.3.1.15 If you have made an upgrade request in relation to a sector you may note make a subsequent request in relation to that sector.
3.2.3.2 Confirmed Upgrades
3.2.3.2.1 Confirmed Upgrades can only be requested in conjunction with a ticketed revenue Flexi fare in Y, B, M and H booking classes on Air New Zealand Operated Flights. Confirmed Upgrades from Premium Economy to Business Premier can only be requested in conjunction with a ticketed revenue fare in U classes on Air New Zealand Operated Flights.
3.2.3.2.2 Confirmed Upgrades are subject to availability, at the time of request and are not guaranteed.
3.2.3.2.3 Confirmed Upgrades can only be purchased with Airpoints Dollars on Air New Zealand Operated Flights.
3.2.3.3 Standby Upgrades
3.2.3.3.1 Standby Upgrades that do not qualify for the confirmation provisions in clause 3.2.3.4 are subject to space availability at check-in and are not guaranteed.
3.2.3.3.2 Standby Upgrades can be purchased with Airpoints Dollars or Complimentary Upgrades on Air New Zealand Operated Flights.
3.2.3.4 Tier Status Upgrade Confirmations
3.2.3.4.1 Advance confirmation for Complimentary Upgrades and for Standby Upgrades is subject to specific booking class availability on Air New Zealand Operated Flights and will be provided, only in accordance with this clause and will have certain restrictions on use and availability, as covered in these Terms and Conditions.
• Upgrade confirmations for a Gold Elite Member may be provided by Air New Zealand up to 355 days in advance and are subject to availability, aircraft capacity control and catering and are not guaranteed.
• Upgrade confirmations for a Gold Member may be provided by Air New Zealand up to 72 hours in advance and are subject to availability, aircraft capacity control and catering and are not guaranteed.
• Upgrade confirmations for a Silver Member may be provided by Air New Zealand up to 48 hours in advance and are subject to availability, aircraft capacity control and catering and are not guaranteed.
3.2.3.4.2 Confirmation of upgrades that are Gifted by a Gold Elite Member, Gold Member or Silver Member, are subject to the same Tier Status benefits as the Member Gifting the Rewards, if such Member is travelling with the Giftee and such Member has also requested an upgrade to the same Service Class of travel on that Flight. Only one Giftee, at a time may receive this advance confirmation.
3.2.4 Infants
3.2.4.1 Infants aged under two years who don't occupy a seat by themselves will be charged for Reward Travel at the price (in Airpoints Dollars) of an Infant Ticket. These Infants don't need to be Members. There is no Infant or child rate for Air New Zealand Upgrades, Companion Tickets and Discounted Long Haul Redemption Fares.
3.2.4.2 An Infant who occupies their own seat will be charged the full child price for a Reward Travel Ticket. In this case the Infant needs to be a Member or a Giftee for the travel.
3.2.4.3 An Infant travelling on Reward Travel must be accompanied by an adult who is travelling on an Award Ticket. Such adults may only accompany one such Infant for each Sector.
3.2.4.4 Infant Award Tickets cannot be used in conjunction with any other Reward.

3.3 Partner Airline Rewards
3.3.1 General
3.3.1.1 You can't request Partner Airline Rewards less than seven days before your requested date of a scheduled Flight departure.
3.3.1.2 We will endeavour to issue Partner Airline Tickets within seven days of the booking confirmation.
3.3.1.3 Airpoints Dollars for Partner Airline Tickets are deducted based on the Service Class of travel and the Sector to be travelled. When travelling within a geographical Zone (Intra-Zone), Airpoints Dollars are deducted based on the Service Class of travel, the Sector travelled and the kilometres flown.
3.3.1.4 You can make changes to an Itinerary before departure for a fee of NZ$50.00 (or local equivalent), AU$50.00 (for Australian Members only) or 50 Airpoints Dollars per change, per person.
3.3.1.5 Route, availability restrictions and residency conditions apply to redeeming Airpoints Dollars on Partner Airlines.
3.3.1.6 You can't make any changes once travel has begun.
3.3.1.7 Companion Tickets, Infant Tickets and upgrades are not available on Partner Airline Rewards.
3.3.1.8 There is no relationship between the Cash price offered by a Partner Airline and the redemption rates offered through the Airpoints Programme for Reward Travel. The redemption rates offered through the Airpoints Programme for Reward Travel may differ from the Cash price offered by Partner Airlines for the purchase of similar products or services, outside of the Airpoints Programme.
3.3.2 Star Alliance Upgrade Awards
3.3.2.1 Star Alliance Upgrade Awards are available on selected Star Alliance Partners. Refer airnewzealand.com/airpoints for full details.
3.3.2.2 Confirmation of Star Alliance Upgrade Awards is subject to certain booking restrictions and to specific booking class availability with the Star Alliance Carrier concerned. Refer to airnewzealand.com/airpoints for full details.
3.3.2.3 Star Alliance Upgrade Awards can only be purchased with Airpoints Dollars as per the Star Alliance Upgrade Award chart.

3.4 Non-Airline Rewards
3.4.1 General
3.4.1.1 You can only request Non-Airline Rewards online at the Air New Zealand website airnewzealand.co.nz/airpoints (for New Zealand resident Members only) or airnewzealand.com.au/airpoints (for Australian Members only) or through the Air New Zealand Contact Centre. Full details on Rewards are available at airnewzealand.com/airpoints.
3.4.1.2 You can't earn Airpoints Dollars on Non-Airline Reward redemptions.
3.4.1.3 Non-Airline Rewards are subject to availability at the time you book or request them and can't be requested more than 12 months in advance.
3.4.1.4 You can only cancel Non-Airline Rewards through the Air New Zealand Contact Centre, and not directly with the Partner concerned.
3.4.1.5 Australian Members use Australian Airpoints Dollars (see the Australian accrual and redemption charts or visit airnewzealand.com.au/airpoints for the latest Non-Airline Rewards for Australian Members).
3.4.1.6 There is no relationship between the Cash price offered by a Non -Airline Partner and the redemption rates offered through the Airpoints Programme for Non-Airline Rewards (e.g. car rentals hire). The redemption rates offered through the Airpoints Programme for Non-Airline Rewards may differ from the Cash prices offered by Non-Airline Rewards Partners for the purchase of similar products or services, outside of the Airpoints Programme.
3.4.2 Koru
3.4.2.1 You can pay for your Koru membership using Airpoints Dollars. You can't use a combination of Airpoints Dollars and Cash to purchase Koru membership.
3.4.2.2 The Koru membership schedule of benefits, membership options and fees are available at airnewzealand.co.nz/koru.
3.4.3 Car Rental Terms and Conditions - General
3.4.3.1 Rates include unlimited kilometres, airport fees, GST and standard insurance. Rates exclude any new taxes, levies or surcharges that come into effect.
3.4.3.2 Drivers must be over the age of 21 years and hold a full driver's licence.
3.4.3.3 If a rental is cancelled or changed after 5.00pm (1700 hours) New Zealand local time on the day before collecting the vehicle, or if you fail to arrive, you'll have to pay a cancellation charge of one day's car hire. All charges will be deducted from your Account and all subsequent days' hire will be deemed cancelled.
3.4.3.3 You must pay directly to the car rental company standard insurance, all surcharges for insurance and additional services including car seats, roof racks, GPS navigation system fuel, parking, additional days, one way fees (for rentals under 3 days), and car rental upgrades and fines for speeding, parking and other offences.
3.4.3.4 Rental car upgrades are subject to availability and are not guaranteed; they can only be requested when booking and will only be confirmed at pick-up.
3.4.3.5 Complimentary car rental upgrades are valid for up to three consecutive days but can only be redeemed on a Friday, Saturday or Sunday. All other upgrades will be at your cost.
3.4.3.6 Rental car upgrades are based on the next car group type for the individual rental car company. Not all car types are eligible for upgrades.
3.4.3.7 Not all participating rental car outlets in the Programme offer rental car upgrades; please check when booking for applicable outlets.
3.4.3.8 Upgrades are non-transferable and cannot be combined with any other offer.
3.4.3.9 Requests for rental car Rewards are not permitted less than 24 hours before the requested car hire.
3.4.3.10 Subject to the following provisions we may allow you to combine your Airpoints Dollars with another Member's Airpoints Dollars to book a rental car Reward for two or more consecutive days. Any such combination will be at our discretion. Each Member must have enough Airpoints Dollars in their Account to redeem a car rental Reward for at least one day's rental. To request this service, the relevant Members must call the Air New Zealand Contact Centre. Any requests for car rental Rewards that a Member makes online will be processed as an individual booking for that Member. Applicable fees will apply.
New Zealand Car Rental Terms and Conditions:
3.4.3.11 A one-way rental fee applies for hires from one city or town returning to a different city or town. One way rental car Rewards must be booked through the Air New Zealand Contact Centre and cannot be booked online. Online bookings of rental cars Rewards are only available at the discretion of the rental car company involved. Variable charges apply for one way rental car Rewards.
3.4.3.12 An excess of NZ$2,750.00 plus GST applies to all car rental Rewards. This can be reduced to NZ$225.00 plus GST by paying a fee of NZ$25.00 plus GST per day for group A-E, group P rentals attract an excess of NZ$3,500.00 plus GST which can be reduced to NZ$225 plus GST by paying NZ$25.00 plus GST per day. All excess charges are paid directly to the car rental company when collecting the vehicle. Amounts relating to excess may vary without notice. Current excess amounts will be confirmed at time of rental.
3.4.3.13 Budget Rent a Car vehicles may not be taken between the North Island and South Island. If you're travelling between the North Island and South Island you need to contact Budget Rent a Car to make a reservation at least 72 hours before pick-up to ensure the next vehicle is available. If you want to change the original pick-up date or ferry sailing time Budget Rent a Car requires 72 hours' notice.
Australia Car Rental Terms and Conditions:
3.4.3.14 An excess of AU$2,500.00 plus GST applies to all car rentals. This can be reduced to AU$300.00 plus GST by paying a fee of AU$20.00 plus GST for cars. 4-wheel drive rentals attract an excess of AU$5,000.00 plus GST which can be reduced to AU$500 plus GST by paying a fee of AU$24.00 plus GST per day. All excess charges are paid directly to the car rental company when collecting the vehicle. Amounts relating to excess may vary without notice. Current excess amounts will be confirmed at time of rental.
3.4.3.15 No one-way rentals are available in Australia or New Zealand.
3.4.4 Hotel Rewards
3.4.4.1 Room rates are based on a share-twin or double basis and a maximum of two people per room.
3.4.4.2 You may not request a hotel Reward if there is less than 24 hours before the requested nights' accommodation.
3.4.4.3 If after 5.00pm (1700 hours) New Zealand time on the day before your arrival you ask us to cancel or change your reservation, or if you fail to arrive, you will have to pay a cancellation charge of one night's accommodation for the hotel booked and all subsequent nights' accommodation will be cancelled.
3.4.4.4 You must pay the hotel directly for all sundries, including food and beverage, laundry, mini bar or telephone charges.
3.4.4.5 Hotel upgrades are subject to availability and are not guaranteed, they can only be requested when checking in.
3.4.4.6 Complimentary hotel upgrades are valid for up to three consecutive days but can only be redeemed on a Friday, Saturday or Sunday. All other upgrades are at your cost.
3.4.4.7 Not all participating hotels in the Programme offer hotel upgrades. Please check when booking.
3.4.4.8 Hotel upgrades are based on the next room category type for the individual property. Not all hotel room types are eligible for upgrades.
3.4.4.9 Upgrades are non-transferable and cannot be used in conjunction with any other offer.
3.4.4.10 If you want interconnecting hotel rooms for a hotel Reward, you must request the hotel Reward through the Air New Zealand Contact Centre. Applicable fees will apply.
3.4.4.11 Subject to the following provisions we may allow you to combine your Airpoints Dollars with another Member's Airpoints Dollars to book a hotel Reward for two or more consecutive nights. Any such combination will be at our discretion. Each Member must have enough Airpoints Dollars in their Account to redeem a hotel Reward at the applicable hotel for at least one night's stay. To request this service, the relevant Members must call the Air New Zealand Contact Centre. Any requests for hotel Rewards that a Member makes online will be processed as an individual booking for that Member.

4 Gifting

4.1 Gifting within a Household
4.1.1 Subject to clause 4.2.4, you may gift Rewards (excluding Companion Tickets) to a person(s) living in the same Household as you. To do this, you must list such persons on your Gifting Register.
4.1.2 It costs nothing to add an Airpoints Member who lives in your Household to your Gifting Register. However, you need to pay NZ$25.00/AU$25.00 or 25 Airpoints Dollars for each non-Airpoints Member that you add to your Gifting Register. To gift a Reward booking via our website, you will need to add your Giftee to the Gifting Register before making the Reward booking.
4.1.3 When you register a Giftee, you have to declare that they live in the same Household as you. If you change your home address, you'll have to reconfirm all registered Giftees on your Gifting Register as continuing to live in the same Household as you. Any Airpoints Members on your Members Gifting Register will also need to update their address details if applicable. Confirmation that a Giftee lives in the same Household as you, will be required each time you request a Gifted Reward.
4.1.4 You can remove a Giftee from your Gifting Register at any time for no charge. If you want to re-register a Giftee (after they have been removed), the fee in clause 4.1.2 will apply and you'll have to again declare that the Giftee lives in the same Household as you in accordance with clause 4.1.3.
4.1.5 Rewards can only be Gifted as a whole (not in part). Giftees and other Members can't make top-ups or transfers of Cash or Airpoints Dollars for any shortfall in Airpoints Dollars for a Reward. You may not combine Airpoints Dollars and Cash to redeem a Gifted Reward, unless we specify otherwise in writing.
4.1.6 You can't gift any service fees or fare differences for changes made to a Reward Travel Ticket.
4.1.7 We will monitor your Gifting Register for any fraudulent activities. If we discover any fraudulent activities, clause 12 will apply.
4.1.8 You must not receive any Cash or other consideration as payment for any Rewards you gift.
4.1.9 We reserve the right to require confirmation of your or a Giftee's home address. This confirmation can be in the form of a copy of a utilities bill, such as a phone or power bill, issued in the previous month, on the issuing company's letterhead paper, in the Member's or the Giftee's name (as applicable) at their current home address, or any other verification we may ask for.
4.2 Gifting from Gold Elite and Gold Members
Notwithstanding clauses 4.1 but subject to clause 4.2.3, each Gold Elite Member is entitled to nominate up to four people, and each Gold member up to two people as Gift Recipients. Gift Recipients do not need to live in the same Household as the Gold Elite or Gold Member. Subject to clause 4.2.4 Gold Elite and Gold Members may gift Rewards (excluding Companion Tickets) to Gift Recipients subject to the following conditions:
4.2.1 This facility is available to a Gold Elite or Gold Members as long as that Member keeps their Gold Elite or Gold Tier Status.
4.2.2 The nomination of a Gift Recipient(s) will be valid until the date 12 months after the date on which the Gold Elite or Gold Member qualified or re-qualified for Gold Elite or Gold Status. It will automatically expire after that, unless the Gold Elite or Gold Status Member re-nominates the Gift Recipient(s) in accordance with this clause.
4.2.3 This Gifting facility may have tax implications for Gold Elite and Gold Members. See clause 13.
4.2.4 Only Gold Elite Members may gift Complementary Upgrades.
4.3 Gold Elite Partner
4.3.1 Gold Elite Partner membership is only available to the partner of a Gold Elite Member who resides in the same Household as the Gold Elite Member. A Gold Elite Partner must be an Airpoints Member in there own right.
4.3.2 Each Gold Elite Member is entitled to nominate one Gold Elite Partner. Gold Elite Partners are nominated by the Gold Elite Member notifying the Air New Zealand Contact Centre of the nomination or registering the nomination online at myairnz.com.
4.3.3 Gold Elite Partner privileges may only be used by the Gold Elite Partner in conjunction with services on Air New Zealand Operated Flights. Gold Elite Partner privileges are set out in airnewzealand.com/airpoints (as updated from time to time).
4.3.4 A Gold Elite Partner Card will be valid until the date 12 months after the Gold Elite Status became effective. During this period only one Gold Elite Partner can be nominated.
4.3.5 If we discover any fraudulent activities in relation to Gold Elite Partner membership, clause 12 will apply.

5 Maintaining Tier Status

5.1 Status Points (as described in the published Airpoints Dollars schedules and earned on Qualifying Flights on Air New Zealand Operated Flights and Star Alliance Carriers' services) count towards calculating Tier Status. For the avoidance of doubt, Tier Status is calculated independently from the Airpoints Dollars in your Account.
5.1.1 You need a minimum number of Status Points earned solely on Air New Zealand Operated Flights to achieve and keep Gold Elite Tier Status. Please see clauses 5.2.1 for the current qualifying criteria.
5.2 Domestic, Tasman and Pacific Island Smart Saver fares booked in classes L, G, S, K, as well as Grab a Seat fares do not earn Airpoints Dollars, but do earn Tier Status Points. Travel booked in booking classes N, X, I and R on all Air New Zealand Operated Flights or on Non Qualifying Flights do not earn Airpoints Dollars or count towards your Tier Status. The purchase of goods or services from Non Airline Reward Partners do not count towards Tier Status. The qualifying criteria for Tier Status can be changed at any time without notice. Please visit airnewzealand.com/airpoints for the current qualifying criteria.
5.2.1 Qualifying criteria for Tier Status for Members (including Australian Members):

	Tier		Amount of Qualifying Status Points* Required to Upgrade		Amount of Qualifying Status Points* Required to Retain Tier Status
	Silver		450		405
	Gold		900		810
	Gold Elite		1,500 (at least 900 on Air New Zealand Operated Flights)		1,350 (at least 810 on Air New Zealand Operated Flights)

6 Fees

6.1 In addition to any taxes, duties, levies, fees and charges referred to in clause 13.2, you are required to pay in Cash (unless we specify otherwise) all taxes, fees, levies and surcharges imposed or collected by Air New Zealand and/or Partner Airlines for a Ticket for Reward Travel and/or the Journey for which such a Ticket is issued. These may include but are not limited to fuel surcharges, insurance surcharges, civil aviation authority charges, airport charges and levies as well as some country departure taxes.
6.2 You can pay all applicable Service Fees (see clause 6.4) using Airpoints Dollars or Cash, unless we specify otherwise. Service Fees can only be gifted when the Reward itself is gifted. If you're paying a Service Fee at the same time as making a Reward booking, and you're paying the fee using Airpoints Dollars, we'll deduct the Airpoints Dollars for the Reward from your Account before the Service Fee is paid. If there are enough Airpoints Dollars to pay for the Reward but not enough to pay for both the Reward and the Service Fee, you'll have to pay the Service Fee in Cash.
6.2.1 If you live in New Zealand or in any country other than Australia or Norfolk Island, any Service Fees that are to be paid using Airpoints Dollars and that are quoted in a currency other than New Zealand Dollars will be converted by us at our discretion into New Zealand Dollars or into the Airpoints Dollars equivalent for deduction from your Account. For Australian Members, any Service Fees to be paid using Australian Airpoints Dollars that are quoted in a currency other than Australian Dollars will be converted by us at our discretion into Australian Dollars or the Australian Airpoints Dollars equivalent for deduction from your Account. If you change your country of residence to or from Australia more than twice in a 12 month period you will incur a service fee of $25 or 25 Airpoints Dollars.
6.2.2 Service Fees can only be paid with Airpoints Dollars if you have enough Airpoints Dollars to pay them without leaving your Account with a negative balance.
6.3 All Service Fees refunded will be refunded in the same currency in which they were paid.
6.4 Service Fees
6.4.1 Schedule of Service Fees:
6.4.1.1 Schedule of Service Fees for Members residing anywhere other than Australia and Norfolk Island - visit airnewzealand.co.nz/airpoints or your local Air New Zealand website.
6.4.1.2 Schedule of Service Fees for Australian Members visit airnewzealand.com.au/airpoints.
6.4.2 Gold Elite Members, Gold Members and Silver Members are exempt from the replacement card fee.
6.4.3 If you wish to re-register a Giftee after they have been removed from your Members Gifting Register, the "Addition of Giftee" fee in clause 4.1.2 will apply.
6.4.4 If you pay for an upgrade that is then not made available to you, we'll refund your upgrade and Service Fees in the same currency in which they were paid.
6.5 Annual Account Fees
6.5.1 In accordance with clause 7.2, you can choose to view your Activity Details Online. If you choose this Online option, you'll be deemed to have an "Online" relationship. If you choose to continue to receive your Statements through postal mail, you'll be deemed to have an "Offline" relationship.
6.5.1.1 If you have an Online relationship you'll be charged the annual Account fee at the Online rate of NZ$20.00, or 20 Airpoints Dollars (AU$20.00 or 20 Australian Airpoints Dollars for Australian Members).
6.5.1.2 If you have an Offline relationship, you'll be charged the annual Account fee at the Offline rate of NZ$30.00, or 30 Airpoints Dollars (AU$30.00 or 30 Australian Airpoints Dollars for Australian Members).
6.5.2 The annual Account fee will be waived if you have flown on an Air New Zealand Operated Flight (excluding travel on Non-Qualifying Flight) in your preceding Anniversary Year. To qualify, you must enter your Membership number when booking. Air New Zealand Operated Flights will only be eligible for the exemption of the annual Account fee when they appear in your Airpoints Account.
6.5.3 Members who are the Nominated Earner for a GlobalPlus branded credit card or GlobalPlus Home Loan are exempt from paying the annual Account fee referred to in this clause 6. Members with a GlobalPlus branded credit card or GlobalPlus Home Loan, which is not linked to their Airpoints Account, will not be exempt from the annual Account fee.
6.5.4 If you have transferred reward points from an Airpoints Australian Card Partner and earned at least 50 Australian Airpoints Dollars in a single transaction, you will be exempt from paying the annual account fee.
6.5.5 The annual Account fee referred to in this clause 6.5 applies to all Members unless waived in these Terms and Conditions or by Air New Zealand.
6.5.6 We'll write to you within the 30 day period before your annual Account fee is due, to let you know the due date for payment.
6.5.6.1 If you don't pay your annual Account fee by the due date, you authorise us to automatically deduct the applicable fee in Airpoints Dollars from your Account. If there are not enough Airpoints Dollars in your Account when the fee is due, the fee will still be deducted and your Account will be deemed Dormant. If it is Dormant for 12 months or more, your Account will be closed on your next Anniversary Date, again without notice.
6.5.7 If our communication about the annual account fee being due is returned to us as undeliverable, your account will be deemed Temporarily Closed and clause 7.4 will apply. If your Account is deemed Temporarily Closed, we will not send an annual Account fee notification to you prior to this fee being automatically deducted from your Account.
6.5.8 You can pay your annual Account fee using Airpoints Dollars or Cash, unless we specify otherwise. If you live in or in any country other than Australia or Norfolk Islands and your annual Account fee is quoted in a currency other than New Zealand Dollars, the fee will be converted into the New Zealand Dollar equivalent or into the Airpoints Dollars equivalent, at a rate we determine at our discretion. For Australian Members, if your annual Account fee is quoted in a currency other than Australian Dollars, the fee will be converted into the Australian Dollar equivalent or into the Australian Airpoints Dollar equivalent, at a rate we determine at our discretion.

7 Account Activity Details and Statements

7.1 We'll let you know about activity on your Account in accordance with clause 7.2 or clause 7.3 (as applicable).
7.2 You can choose to view your Activity Details at our website myairnz.com. If you choose to receive your Account Activity Details online, we'll no longer send you Statements by post.
7.3 Unless you have chosen the Online option in clause 7.2, you will receive your Statements by post. Statements will be sent to the address recorded in your Account. Statements will include:
o the number of Airpoints Dollars credited and/or deducted during the preceding month
o a description of any transactions
o information on the validity of any credited Airpoints Dollars.
7.4 When a communication from us that is sent by post is returned to us as undelivered or an email communication is returned to us as undelivered, your Account may be deemed to be Temporarily Closed (at our discretion). It will stay Temporarily Closed until we receive written or verbal notification of your correct postal and/or email details (as applicable). While the Account is Temporarily Closed, we won't send you any communications.
7.5 It is your responsibility to let us know about any change to your contact details or personal details.
7.6 Account Activity
7.6.1 Subject to clause 11.1.1, an Account may not have a negative Airpoints Dollars balance but if it does, it may be closed without notice.
7.6.2 If Airpoints Dollars you earn don't appear in your Activity Details or (if applicable) on your Statement you can make a claim via our website myairnz.com or to the Air New Zealand Contact Centre. You must claim within six months of the Qualifying Flight or qualifying purchase, and supply the documents required (see clause 1.1.2).
7.6.3 We will not enter into any discussions or correspondence about any transaction (or the omission of any transaction) in your Account beyond six months after the relevant transaction date.

8 Airpoints Membership

8.1 Airpoints Membership is available to residents of all countries worldwide.
8.2 The Membership joining fee is AU$50.00 for Australian Members and NZ$50.00 for residents of all other countries worldwide, excluding residents of the United Kingdom. Residents of the United Kingdom are exempt from the Membership joining fee. This fee must be paid using Cash (not Airpoints Dollars). If your Airpoints Membership is cancelled, we'll refund the NZ$50.00 or AU$50.00 Membership joining fee (as applicable); provided a Membership joining fee has been paid in Cash, the cancellation happens within 30 days of the Date of Joining and there have been no transactions on the Account.
8.3 Complimentary Membership is available to current fully paid-up members of Air New Zealand Koru and (subject to clause 1.1.4) complimentary Membership is also available to any passenger who has paid for and travels in Business Premier on any Air New Zealand Operated Flight for international Sectors.
8.4 Each Member can maintain only one active Account. Membership is not transferable.
8.5 Accumulated Airpoints Dollars and any other benefits related to the Programme are not your property. Accumulated Airpoints Dollars are not transferable except in accordance with clause 1.4.5.1 and 11.4. 1.
8.6 Your Account information and details will not be discussed, amended or transacted unless your correct Membership number along with your PAC number is first quoted.
8.7 Membership Card
8.7.1 Your Card is used during your Membership to help record Airpoints Dollars and Status Points earnings and to obtain access to Rewards. The Card is and remains the sole property of Air New Zealand. If your Card is lost or stolen, you agree to notify us immediately and if required, to give all information about how the Card was lost or stolen. If you want to replace your lost Membership Card, you'll need to pay a fee, either with Airpoints Dollars or with Cash as specified in the schedules of Service Fees in clauses 6.4.1.1 and 6.4.1.2.
8.7.2 You agree that signing your Card and/or quoting your Membership number to Air New Zealand or to any of our Partners, employees or agents for the purposes of the Airpoints Programme means you have read, understood and accepted these Terms and Conditions of the Airpoints Programme (as amended from time to time).
8.8 Termination of Membership
8.8.1 Air New Zealand reserves the right to cancel your Membership at any time without notice and without giving a reason for doing so. We won't provide any consideration for Airpoints Dollars you've earned but not redeemed at the time of Membership termination.
8.8.2 Your Membership will terminate on your death. Airpoints Dollars and any other benefits earned but not redeemed at the time of your death will be cancelled for no consideration, unless a transfer is permitted in accordance with clause 8.5. We'll terminate your Membership and close your Account when we receive notification of your death. We will not be liable for any loss or damage whatsoever suffered by any person as a result of such termination.
8.8.3 If anyone claims accruals or credits from a deceased Member's Account, they may be subject to appropriate administrative and/or legal action by Air New Zealand including, but not limited to, Membership cancellation (if applicable) and the loss of all accumulated Airpoints Dollars and unused Rewards. We may also take action to recover the monetary value of the Airpoints Dollars and benefits concerned.

9 The Airpoints Programme

9.1 These Terms and Conditions may be changed at any time. We'll be deemed to have given notice of any change to our Members by posting the revised Terms and Conditions and/or schedule of fees for the Air New Zealand Airpoints Programme on airnewzealand.com/airpoints. You'll be deemed to have accepted any such amendment if, after we have given this notice, you keep your Card, present it for crediting Airpoints Dollars or claim any Rewards. You can terminate your Membership any time by giving notice in writing and returning the Card to us. If you ask us to terminate your Membership, you'll forfeit all Airpoints Dollars in your Account at that time. (Our website airnewzealand.com/airpoints has all the current Terms and Conditions and schedule of fees for the Air New Zealand Airpoints Programme.)
9.2 If anything happens that is beyond Air New Zealand's control and affects our ability to provide Rewards (including, but not limited to, strikes, acts of God, civil disturbance, government orders, weather conditions, unavailability of aircraft, terrorist activities or war), we can suspend or terminate the provision of such Rewards at our discretion. We'll have no liability to any Member for such suspension or termination.
9.3 Partners can discontinue their participation in the Programme and their provision of Rewards at any time without notice.
9.4 Air New Zealand gives no warranty for the continuing availability of the Programme and reserves the right to terminate it by giving at least six months' notice to Members, or at any time without notice if we cease to operate as an airline. We won't provide any consideration for Airpoints Dollars you've earned but not redeemed at the time of termination.
9.5 These Terms and Conditions are not interchangeable with those of Air New Zealand Koru or any other club or loyalty programme operated by Air New Zealand or any of its Partners. Your Membership does not give you access to the benefits of any other Air New Zealand club, facility or loyalty programme unless it is stated in their membership conditions.
9.6 Air New Zealand accepts no liability to any Member if any Partner or third party Rewards supplier refuses to accept or honour your Card, or for any loss, injury or damage that arises from any provision or non-provision of any Rewards by a Partner or third party supplier, unless it was caused by a negligent act or omission on Air New Zealand's part. You agree to resolve any complaints relating to such Rewards directly with the Partner or third party supplier concerned. In advertising the availability of any Rewards provided by a Partner or third party supplier, Air New Zealand acts solely as its publicist. The provision and sale of such Rewards are subject to the applicable Partner's or supplier's terms and conditions.
9.7 Notwithstanding any other provision in these Terms and Conditions or the terms and conditions of any other loyalty programme offered by a Partner and/or authorised by Air New Zealand, you can't redeem for Cash or sell your Airpoints Dollars and/or Rewards, or assign or transfer them for Cash or any other consideration.

10 Australian Members

10.1 Australian Members shall earn and redeem Australian Airpoints Dollars in accordance with the Australian accrual and reward charts.
10.2 Any Airpoints Dollars that Australian Members earn will be converted to Australian Airpoints Dollars by us at a conversion rate we determine at our discretion.
10.3 If an Australian Member earns Airpoints Dollars through a Non-Airline Reward Partner's credit card loyalty programme, we will automatically convert such Airpoints Dollars into Australian Airpoints Dollars at a rate of conversion determined by us at our discretion.
10.4 For the purposes of redeeming Rewards and paying Service Fees in accordance with the Programme, one Australian Airpoints Dollar will be deemed equivalent to one Australian Dollar.
For Australian Members, any reference to "Member" or "Airpoints Dollars" in these Terms and Conditions will be deemed a reference to "Australian Member" and "Australian Airpoints Dollars" respectively, except in clauses where "Australian Member" and "Australian Airpoints Dollars" are specifically referred to and except where the context requires otherwise.
10.5 Australian Members who cease being residents in Australia or Norfolk Island respectively must immediately notify Air New Zealand of their change of residence.
10.6 An Australian Member who ceases being a resident in Australia or Norfolk Island respectively will stop earning or redeeming Australian Airpoints Dollars and will instead earn or redeem Airpoints Dollars. Such Member's Account (with an Australian Airpoints Dollars balance) will be converted into Airpoints Dollars, at a rate determined by us at our discretion.
10.7 A Member who becomes a resident in Australia or Norfolk Island will stop earning or redeeming Airpoints Dollars and will instead earn or redeem Australian Airpoints Dollars.
Such Member's Account (with an Airpoints Dollars balance) will be converted into Australian Airpoints Dollars, at a rate determined by us at our discretion.

11 GlobalPlus / Credit Cards

11.1 The GlobalPlus benefits are not cumulative with any rights or benefits you may have as a Gold or Gold Elite Airpoints Member. The GlobalPlus benefits are only available to New Zealand Members.
11.1.1 Notwithstanding clause 3.1.2 but subject to the following terms, Platinum GlobalPlus Members and GlobalPlus Members (excluding GlobalPlus Business Card holders) may over draw their Airpoints Account up to the following specified amounts ("GlobalPlus Advance") to pay for Rewards:
   - Platinum GlobalPlus credit card: up to 200 Airpoints Dollars;
   - Gold GlobalPlus credit card: up to 100 Airpoints Dollars;
   - Standard GlobalPlus credit card: up to 50 Airpoints Dollars.
11.1.2 GlobalPlus Advance is only available to those GlobalPlus Members and Platinum GlobalPlus Members (excluding GlobalPlus Business Card holders) who:
(a) for all GlobalPlus credit card accounts opened before 30 March 2008 was the Nominated Earner as at 30 March 2008; or
(b) for all GlobalPlus credit card accounts opened after 30 March 2008, was the original Nominated Earner when the GlobalPlus credit card account was first opened, and in each case, is the Nominated Earner at the time of requesting the benefit.
11.1.3 Where a Platinum GlobalPlus Member or a GlobalPlus Member holds more than one GlobalPlus branded credit card which entitles them to obtain a GlobalPlus Advance on more than one of those credit cards, the Platinum GlobalPlus Member or the GlobalPlus Member (as the case may be) will only be entitled to a GlobalPlus Advance for the card which has the highest GlobalPlus Advance limit, and the Platinum GlobalPlus Member or the GlobalPlus Member (as the case may be) will not be entitled to a GlobalPlus Advance entitlements for any of their other GlobalPlus branded credit cards.
11.1.4 When a Platinum GlobalPlus Member ceases to be a Platinum GlobalPlus Member or otherwise ceases to be the Nominated Earner, or a GlobalPlus Member ceases to be a GlobalPlus Member or otherwise ceases to be the Nominated Earner, clause 11.1.6 will apply and their GlobalPlus Advance (or any unused portion) will no longer be available for redemption against Rewards. For a Platinum GlobalPlus Member who drew down a GlobalPlus Advance prior to 30 March 2008 and who was the Nominated Earner at any time between the date the credit card account was opened and 30 March 2008, but who was not the Nominated Earner as at 30 March 2008, clause 11.1.7 will apply.
11.1.5 Air New Zealand reserves the right to amend or withdraw the GlobalPlus Advance offer at any stage. If Air New Zealand withdraws the GlobalPlus Advance pursuant to this clause, then clause 11.1.6 will apply and Platinum GlobalPlus Members and GlobalPlus Members will no longer be able to use their GlobalPlus Advance (or any unused portion) for redemption against Rewards.
11.1.6 If this clause applies pursuant to clauses 11.1.4 or 11.1.5, the Member has 12 months from the date they cease to be a Platinum GlobalPlus Member or GlobalPlus Member (as applicable), or the date on which they ceased to be the Nominated Earner (as applicable), or the date on which GlobalPlus Advance is withdrawn (as applicable), to earn sufficient Airpoints Dollars to repay any outstanding GlobalPlus Advance in accordance with clause 11.1.8. If the Member does not repay the GlobalPlus Advance within 12 months, Air New Zealand will close that Member's Account and we may also take legal action to recover the monetary value of any Airpoints Dollars deficit upon closing your Account.
11.1.7 If this clause applies pursuant to clause 11.1.4, the Platinum GlobalPlus Member has 36 months from the date they drew down the GlobalPlus Advance to earn sufficient Airpoints Dollars to repay any outstanding GlobalPlus Advance in accordance with clause 11.1.8. If the Member does not repay the GlobalPlus Advance within 36 months, Air New Zealand will close that Member's Account and we may also take legal action to recover the monetary value of any Airpoints Dollars deficit upon closing your Account.
11.1.8 GlobalPlus Members and Platinum GlobalPlus Members must repay any Airpoints Dollars drawdown using their GlobalPlus Advance by earning or obtaining Airpoints Dollars in accordance with these Terms and Conditions.

11.2 GlobalPlus Gifting for GlobalPlus Platinum credit cardholders
11.2.1 Notwithstanding clause 4.1 but subject to this clause 11.2, Members who hold a GlobalPlus Platinum credit card for an open GlobalPlus Platinum credit card account may nominate up to two people as 'Gift Recipients' for 12 month periods commencing on the date their Platinum GlobalPlus credit card account is opened, and each anniversary of that date.
11.2.2 Subject to clause 4.2.4, Members who hold a GlobalPlus Platinum credit card may gift Rewards (excluding Companion Tickets) to Gift Recipients subject to the following conditions:
11.2.3 Gift Recipients don't need to live in the same Household as the GlobalPlus Platinum credit card holder;
11.2.4 This facility is open to GlobalPlus Platinum credit card holders as long as they continue to hold a GlobalPlus Platinum credit card for an open GlobalPlus Platinum account. Once they no longer hold a GlobalPlus Platinum credit card, clause 11.2 will no longer apply to the Member.
11.2.5 The nomination of a Gift Recipient will be valid until the date 12 months after the date on which the Member's Platinum GlobalPlus credit card account was opened, or the last anniversary of that date (as applicable). The nomination will automatically expire after that period, and the Member will need to re-nominate the Gift Recipient in accordance with this clause.
11.2.6 This Gifting facility may have tax implications for holders of GlobalPlus Platinum credit cards. See clause 13.

11.3 GlobalPlus Platinum Non Expiry of Airpoints Dollars for Nominated Earners
11.3.1 Notwithstanding clause 2, a GlobalPlus Platinum credit cardholder's Airpoints Dollars will not expire for so long as they are the Nominated Earner for the GlobalPlus Platinum account. Airpoints Dollars earned before the Member was the Nominated Earner, and Airpoints Dollars earned outside of earning them on credit card spend including flight and non flight accruals, will also not expire on the same basis.
11.3.2 Clause 11.3.1 will only apply to Members as long as they are the Nominated Earner for the GlobalPlus Platinum account. As soon as the Member is no longer the Nominated Earner for the account, and the Member does not otherwise qualify for non-expiry of Airpoints Dollars, all of their unused Airpoints Dollars that would have expired under clause 2.2 at their last Anniversary Date (or would have expired under clause 2.2 at any other previous Anniversary Date) but for clause 11.3.1 will immediately expire and be removed from their Account.
11.3.3 Airpoints Dollars of Members with a GlobalPlus Platinum credit card account that is a joint account or has an additional cardholder attached to that account and who are not the Nominated Earner for the account, and who do not otherwise qualify for non-expiry of Airpoints Dollars, will expire in accordance with these clause 2.2 of these Terms and Conditions.
11.3.4 Members who hold both a GlobalPlus Platinum credit card and any other GlobalPlus Credit Card and who are the Nominated Earner for both of these credit cards, are eligible for non expiry of Airpoints Dollars accrued on both credit card accounts

11.4.1 Airpoints Dollars Transfers
11.4.1.1 Members who have a joint GlobalPlus branded credit card or, joint GlobalPlus Home Loan account, or a joint GlobalPlus Business Card may transfer the Airpoints Dollars they accumulate using these accounts to the other person named in the joint account in the situations specified in clauses 11.4.1.2 and 11.4.1.3.. Members who have a joint All Blacks MasterCard Credit Card, joint BNZ Platinum Credit Card, or joint BNZ Gold Credit Card (together the "BNZ Credit Cards"), may transfer the Airpoints Dollars they have converted from reward points using these credit card accounts to the other person named in the joint account in the situations specified in clauses 11.4.1.2 and 11.4.1.3.
Under no circumstances may Airpoints Dollars earned by Members through a single credit card account (with or without additional cardholders) or through a single home loan account, be transferred. Under no circumstances may Airpoints Dollars earned through Qualifying Flights or through the purchase of qualifying goods or services from a Non-Airline Reward Partner, be transferred.
11.4.1.2 If the Nominated Earner of a joint Global Plus branded credit card (including a joint GlobalPlus Business Card) or, a joint GlobalPlus Home Loan account or a joint BNZ Credit Card dies, 100% of the Airpoints Dollars accrued from that person's joint account, and that have not yet been redeemed, may be transferred from the Nominated Earner's Airpoints Account to the other joint account holder's Airpoints Account, once the BNZ has provided verification to us of the Member's death and type of bank account.
11.4.1.3 In the case of either separation or divorce, 50% of the Airpoints Dollars accrued from a joint Global Plus branded credit card (including a joint GlobalPlus Business Card) or, a joint GlobalPlus Home Loan account or a joint BNZ Credit Card, and which have not yet been redeemed, may be transferred from one joint account holder's Member's Account to the other joint account holder's Member's Account - as long as both Members ask for the transaction. The Membership details and PAC numbers for both Members must be sent to the Air New Zealand Contact Centre with supporting documentation from the solicitor of the Member from whose Account the Airpoints Dollars will be transferred. Once the Air New Zealand Contact Centre has received and verified the documentation, the relevant Airpoints Dollars that have not already been redeemed for Rewards will be equally divided and distributed into the relevant Members' Accounts.

11.5 GlobalPlus Business Card benefits
11.5.1 KoruValet Parking
11.5.1.1 Koru Valet services are available to GlobalPlus Business Card holders (primary, additional and joint card holders) for an open GlobalPlus Business Card account.
11.5.1.2 A GlobalPlus Business Card must be presented on arrival at the Koru Valet Check-in counter to use this service. Payment for Koru Valet services must be made with a GlobalPlus credit card.
11.5.1.3 Koru Valet services are available at Auckland, Wellington and Christchurch airports.
11.5.1.4 Koru Valet Terms and Conditions apply, visit airnewzealand.co.nz/koru_tc.htm for full details.
11.5.2 Koru Corporate Membership
11.5.2.1 Koru Corporate memberships are only available to GlobalPlus Business Card holders (primary additional or joint card holders) for an open GlobalPlus Business .Card account
11.5.2.2 Only the primary (Nominated Earner) GlobalPlus Business Card holder can apply for the Koru Membership Corporate rates - If the corporate rate is to be used for additional or joint card holders, the primary card holder must apply for this on behalf of the additional or joint card holder. (The additional or joint GlobalPlus Business Card holder cannot apply for the Koru Membership Corporate rate themselves.) Up to two memberships can be purchased at the corporate rate by a GlobalPlus Business Card holder. No minimum number of memberships are required to be eligible for the Koru Corporate rate, but at least one of the memberships must be in the name of the GlobalPlus Business Card Nominated Earner at the time the membership is purchased.
11.5.2.3 To apply for the Koru Corporate membership rate, the primary (Nominated Earner) GlobalPlus Business Card holder must call 0800 736 000 and provide an Airpoints number for verification.
11.5.2.4 If the primary GlobalPlus Business Card holder is applying for the Koru Membership Corporate rate on behalf of an additional or joint card holder, they must supply the name of the joint or additional card holder to call centre employees for verification.
11.5.2.5 Koru Memberships are not transferable and may not be used by any other person to access the lounge or other Koru facilities.
11.5.2.6 The joining, annual and/or two year fee must be paid for with the GlobalPlus Business Card:
   Joining Fee = $150.00
   Annual Fee = $445.00
   Two year Fee = $785.00
11.5.2.7 The above Koru Corporate Membership rates are only available to GlobalPlus Business Card holders once they have had their GlobalPlus Business Card application accepted by the BNZ and details transferred to Air New Zealand.
11.5.2.8 If a GlobalPlus Business Card holder is already a Koru member, on renewal of their annual membership they are entitled to Koru Membership Corporate rates.
11.5.2.9 If a GlobalPlus Business Card holder is also an existing GlobalPlus Platinum Card holder and is not an existing Koru Member, they may either pay:
a) Koru Corporate Membership rates, as a GlobalPlus Business Card Holder; or b) Standard Koru membership rates for individuals, with a waiver of the Koru joining fee, as a GlobalPlus Platinum Card Holder
11.5.2.10 If a GlobalPlus Platinum Card holder, is also an existing Koru Member, and they subsequently take out a GlobalPlus Business Card, on renewal of their Koru membership they are entitled to the Koru Membership Corporate rates.
11.5.2.11 The Koru joining fee is not refundable if a GlobalPlus Business Card holder is subsequently accepted for a GlobalPlus Platinum Card.
Koru T&C's apply, visit airnewzealand.co.nz/koru_tc.htm for full details.

12 Monitoring of Airpoints Membership Accounts and Airpoints Programme

12.1 We reserve the right to audit your Account in conjunction with Partners. If you've claimed accruals or credits under any other airline's frequent flyer programme or any other loyalty programme, in direct contravention of clause 1.1.7, we may take administrative and/or legal action that includes, but is not limited to, Membership termination, the forfeiture of all accumulated Airpoints Dollars and unused Rewards and an action to recover the monetary value of the Airpoints Dollars and/or Rewards concerned.
12.2 If you commit fraud in connection with Airpoints Dollars or abuse your Airpoints Dollars' accumulation or Rewards' use or breach these Terms and Conditions, you'll be subject to appropriate administrative and/or legal action by Air New Zealand that includes, but is not limited to, Membership termination, Membership suspension, the forfeiture of all accumulated Airpoints Dollars and unused Rewards and an action to recover the monetary value of the Airpoints Dollars and credits concerned.
12.3 Air New Zealand reserves the right to audit your Accounts and to:
• amend any invalid or incorrect Airpoints Dollars credit; or
• debit Airpoints Dollars from the Account.

13 Tax Issues

13.1 Gold Elite Members using the Gifting facility (see clause 4.2) and Platinum GlobalPlus Members using the Gifting Facility (see clause 11.2) may face certain tax issues, including fringe benefit tax and/or gift duty. These are solely the Member's responsibility - if this applies to you, you are advised to consult your tax advisor before using this facility.
13.2 Air New Zealand makes no representation about your tax liability as a result of participating in the Programme or from using any of the Rewards or other available Programme facilities. You are solely responsible for any taxes, duties, levies, fees or other charges levied or imposed by any local, state, central or federal government taxing authority as a result of or in connection with your participation in the Air New Zealand Airpoints Programme, the accumulation of Airpoints Dollars or the receipt or use of or Gifting of Rewards.

14 Miscellaneous

14.1 Your earning of Airpoints Dollars is subject to all applicable local laws and may be deemed illegal in some countries.
14.2 When you enrol in Airpoints, or if you are already an Airpoints member, we collect specific information ("Personal Information") such as your name, address, phone numbers, date of birth, email address, Airpoints number, password and a password reminder, travel history, country of residence. We also collect specific information about any giftees that you register on your Gifting Register. If you do not provide us with this information then we may not be able to complete any Airpoints transactions that you have requested. Certain details, including your name, Membership number, travel details and/or purchases of goods and/or services, may be passed between us and Partners to administer the Programme, credit you with Airpoints Dollars and to provide you with Rewards, benefits and preferred air travel service features. From time to time, we and our partners will conduct research surveys. We may also contract with third parties to perform the research, but the use of the customer data by that third party is limited solely to that survey initiative and is protected by a confidentiality agreement.
14.3 By quoting your Membership number for the accumulation of Airpoints Dollars, you are deemed to have authorised us todisclose to Partners any of your personal information:(a)necessary to achieve the purposes of your participation in the Programme - including any audit of your Account in conjunction with Partners; and (b) to identify and present offers from us or partners that maybe of interest to you. We require these third parties to strictly comply with our instructions and not use the information for any other purpose. You can ask to be removed from these mailings by advising the Air New Zealand Contact Centre by phone.
14.4 Without limiting clause 9.1 in anyway, by providing us with an electronic mailing address, you authorise us to send programme communications (other than Statements), special offers, Air New Zealand product updates to you using that electronic mailing address, or to you by post. You can ask to receive your Statements by post by advising the Air New Zealand Contact Centre by email, fax, phone or internet or by requesting it on your Airpoints application form.
14.5 The collection, storage and use of your personal information is subject to Air New Zealand's Privacy Policy which can be viewed at airnewzealand.com and is also applicable laws including the Privacy Act 1993 (New Zealand). You have the right to access your personal information recorded by us and have it updated or corrected as necessary.
14.6 These Terms and Conditions shall be governed by and construed in accordance with the laws of New Zealand, irrespective of where the application for Membership has been completed by the Member or submitted to us.
14.7 In addition to these Terms and Conditions, our General Terms and Conditions of carriage will apply to all travel on Air New Zealand Operated Flights (see